Yes, you need to be connected to a Wi-Fi network to go through the activation process. Once your SIM is active, you can disable the Wi-Fi and use your data connection.

Providing your full name is the minimum requirement of all the international telecommunications regulators.

If you have an Android device, you may set the APN Profile on your phone's settings manually.

Open your phone's settings and tap "SIM cards & mobile networks".

- Select your BNESIM SIM card.
- Tap "Access Point Names".
- Tap "New APN".
- Type "BNESIM" in the "Name" field and "rh" in the "APN" field. Tap "More", and then "Save".

Please keep in mind the name of the settings may vary from phone to phone.

If you are unable to set the APN Profile by yourself, get in touch with us. Our Customer Support team will help you get started.

If you have an iPhone, you can comfortably download the APN Profile directly from the BNESIM app.

If you want to download it manually, you can visit https://apn.bnesim.com. Once the download is completed, open your phone's settings and tap "Profile downloaded". Tap "Install" and then "Done".

Absolutely yes! Once installed, you can use your BNESIM SIM card into different devices. Make sure to repeat the SIM's set-up all over again for any new device you may use.

- Set the APN.
- Enable "Cellular data".
- Enable the "Roaming".
- Enable the "Automatic network lookup".

Remember, you need to check the APN settings every time you travel to a new country as they might reset.

If you have lost your activation code, you need to get in touch with our Customer Support. You may do so by calling 888 from the BNESIM app, or you can hit the "Live support chat" link at the bottom of the Self Care home. You can also drop us an email at support@bnesim.com.n

Unfortunately, the name of the settings vary from phone to phone, and it requires us to be a little creative to figure out what might be the right setting :)

Anyway if you need help figuring out what to tap, get in touch with us, and we'll be happy to help. You may do so by calling 888 from the BNESIM app, or you can hit the "Live support chat" link at the bottom of the Self Care home. You can also drop us an email at support@bnesim.com.n

No need to worry, we have you covered! Here are a few reasons why the led might not turn green at the end of the SIM card installation:

- You haven't disabled your Wi-Fi connection.
- You may have skipped some steps in the SIM card installation or typed in the wrong APN (if you have an Android).
- If you have forgotten to disable the Wi-Fi, switch it off. Go back to the BNESIM app, wait a few seconds, and the led should turn green.

If your Wi-Fi has been disabled already, go through the SIM card installation steps again and check everything has been set correctly.

If the problem persists, contact our Customer Support for help. You may do so by calling 888 from the BNESIM app, or you can hit the "Live support chat" link at the bottom of the Self Care home. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! If you have disabled the Wi-Fi and the led at the end of the SIM installation doesn't turn green, there might be something wrong with the SIM card settings.

We recommend you go through the SIM card installation steps again and check that everything has been set correctly.

If the problem persists, contact our Customer Support for help. You may do so by calling 888 from the BNESIM app, or you can hit the "Live support chat" link at the bottom of the Self Care home. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! We recommend you to always check your data account in the "Status report" area of the Self Care. "Tap for more details" and read the details about your data connection. Tap "Discover how to" and follow the in-app guide.

In the meantime, here are some of the reasons why you don't have an Internet connection:

- You might have run out of data.
- You are in a country out of the 170+ covered by BNESIM.
- You traveled to a new country and didn't recheck the APN settings.
- You are connected to a Wi-Fi network.
- You haven't enabled the mobile data.
- You haven't enabled the mobile roaming.
- Your phone is on aeroplane mode.

If your problem persists after checking the settings above, call us at 888 or hit the "Live support chat" link at the bottom of the Self Care home. You can also drop us an email at support@bnesim.com.

The troubleshooting is the in-app solution to all the problems your account might have.

Perhaps you ran out of credit, or the VoIP calls are blocked by the country you're in, or you're using a different Internet connection (Wi-Fi, for example). We thought of all the possible scenarios, even the one where we're guilty, and you will always know what's going on and how to fix it.

BNESIM's in-app troubleshooting is set to help you make things work.

We have tried to make our problem fixing process as smooth as possible and hassle-free, but in case you don't find a solution in the troubleshooting area, our customer care is ready to support you.

Visit the "Need help?" area of the Self Care, call 888 or tap "Live support chat" link at the bottom of the Self Care home to talk to an operator. You can also drop us an email at support@bnesim.com.

ICCID stays for Integrated Circuit Card Identifier. A SIM card contains its unique serial number (ICCID). ICCIDs are stored in the SIM cards and are also printed on the SIM card during a personalization process.

Finding your SIM's ICCID is easy. "Tap for more details" in the "Data" area of the Self Care home. The ICCID is the 19 digits code under the label "Serial number". You can also find it printed on your SIM.

Unlike regular SIM cards, BNESIM SIM cards don't have a phone number associated with them. The BNESIM phone number linked to your SIM is your BNESIM personal number starting with 555, or any DID you might purchase.

With BNESIM, you can change or cancel your plan anytime. We've made it super simple for you. All you need to do is to follow the steps below:

Changing a subscription.

- "Tap for more details" in the "Data" area on the Self Care home.
- Tap "+".
-Tap "Add more data"
- Select "National", "Regional" or "Top 88" and then tap the DAILY or MONTHLY tab according to the plan you wish to activate.
- Select the amount of data you need, and you're good to go.

If you change your plan, the new plan will be activated immediately, and your account will be credited with your new data allowance.

If you haven't used all of your data allowances from the previous subscription, you will lose the remaining data.

Cancelling a subscription.

- Tap the banner with your name at the top of the Self Care home.
- Scroll down the page until you reach the "Subscription" area.
- Select the subscription you wish to cancel and tap "Cancel subscription".

If you wish to cancel your subscription, do it at least one day before the renewal date.

Your data plan will be active until its expiry, no matter when you cancel it. Until then, you will be able to use your data credit. Once the plan expires, the data credit will be reset.

If you believe the plan you have selected is not right for you, you can downgrade it to one that better suits your needs.

If you change your plan, the new plan will be activated immediately, and your account will be credited with your new data allowance.

If you haven't used all of your data allowances from the previous subscription, you will lose the remaining data.

No need to worry, we have you covered! If you run out of minutes before your plan renews, you can restart your plan.

"Tap for more details" in the "Data" area on the Self Care home.
- Tap "+".
- Select "National", "Regional" or "Top 88".
- Tap the "Daily" or "Monthly" tab according to the plan you wish to restart.
- Your plan will be highlighted by the label "Restart". Select it, and you're good to go.

If you buy more ONE-TIME data credit, your account will be credited with your new allowance immediately. This one will be added to your current data allowance. The credit will never expire unless you activate a data plan.

In that case, your plan will be activated immediately, and your ONE-TIME remaining data allowance will be added to your new data allowance.

Your new data allowance can be used until your subscription renews. After that, you will lose it.

Your data credit is without expiration if you activate the one-time (pay-as-you-go) data. The daily and monthly plans, as the names suggest, are valid respectively for 1 and 30 days. After that, any remaining data credit will be reset, the plans will automatically renew, and new data credit will be added to your account.

You can change or cancel your plan anytime. With BNESIM, you are in control.

Not only your data connection is encrypted, but with the BNESIM SIM card, you can bypass any filters applied by the local authorities. It means apps such as WhatsApp, Skype, Tinder, WeChat, will continue to work anywhere you go. How cool is that!?

Sometimes, especially during seasonal peaks, we may not be able to answer in real-time. If you don't want to wait more on the live chat, drop us an email at support@bnesim.com and we will get in touch with you as soon as possible.n

Once you receive your SIM card, if you have already downloaded the BNESIM app and registered, "Tap for more details" in the "Data" area on the Self Care home. Tap "+" and then "Activate a SIM card". Scratch the SIM card, enter the activation code and tap "Activate". Your SIM is now active

To configure it, tap "Configure". The in-app activation guide will open and will provide you with detailed instructions on how to activate your SIM. If you have an iPhone, download the APN profile and install it by opening your phone's setting and tapping "Profile downloaded". Activate the cellular data and the roaming. Set your network selection as AUTOMATIC. Deactivate the Wi-Fi, go back to the BNESIM app, and if the led turns green, your activation was successful.

If you haven't registered yet, download the app and tap "Get started". Register by using your social accounts or your mobile number. On the next screen, tap "I have an activation code". Scratch your SIM card and enter the activation code and enter your name and surname. Your SIM is active.

To configure it, follow the instruction on the SIM package or visit the "Status report" area on the Self Care home. "Tap for more details", "Discover how to" in the "Data" area, and follow the in-app guide.

BNE is an all-in communications solution for travellers, business people and enterprises. The "Individual" offer is for all those customers who have either activated a data or voice plan, or both.

"Pro" is the offer thought for professionals and SMEs who need features designed for their working needs such as advanced voice mail and phone reports, SIP credentials to connect their desktop phones, mobile and toll-free numbers, and much more. You can try BNE Pro for free for 30 days and change your plan at any time. Click here to learn more about the "pro" features.

"Enterprise" is a cloud-based unified communications solution which includes the features of "Pro" and more advanced features - such as voice and data pool, AI IVR, app integrations, management APIS - to suit the needs of big companies. You can try BNE Enterprise for free for 2 months and change your plan at any time.

You can upgrade to "Pro" or "Enterprise" at any time in minutes and change your plan according to your needs.

BNE Pro is the award-winning platform for professionals who want to accelerate their business, boost productivity, and save on their international communications bills.

- Two conference rooms reachable from any country on your BNE internal phone number, on your DIDs, or on shared dial-in numbers.
- Receive the credentials to connect your SIP/desktop phone.
- Receive your calls on multiple mobile devices without a PBX.
- Activate multiple caller IDs to make your calls from any of the phone numbers you have.
- Advanced voice mail. Customize and set multiple welcome messages. Enable the voice mail transcription and READ your messages on your email or SMS.
- Advanced call reports. Never lose a customer. BNE Pro keeps a complete report of your inbound and outbound calls. View the number of the caller, the time, date, and duration of the call, and manage your blacklist.
- Worldwide toll-free and mobile numbers to receive simultaneous calls.
- Call blocking and barring. Activate it if you want to stop receiving calls from particular numbers of if you want to stop someone from making calls to particular numbers.

You can try BNE Pro for free for 30 days and change your plan at any time. click here to activate your free trial.

Yes, you need to upgrade your account to Pro if you want to add more devices to your BNESIM account. You can try it for free for 30 days. Click here to activate your free trial.

Yes, we sell eSIM data profiles covering 200+ countries worldwide.

On the Self Care home page, on the right-bottom, click the Plus button and select "Add a data SIM". You can see the full list of eSIMs that we offer with a world map showing the coverage for each of them. Click the map and you will be guided to the purchase process, which is very easy and fast.

No, you may register a new BNESIM account even if you don't have a SIM card. Try the app for free, activate a voice plan if you want. You can buy a SIM card later on if you need one.

Buying a SIM card is not mandatory to register a new BNESIM account. You may get one anytime later, whenever you need it.

You may purchase a SIM card by visiting the DATA DETAILS area of the Self Care and tapping ADD SIM CARD.

Congratulations! All you need to do now is activating your SIM by following the in-app step-by-step guide.

We highly recommend you to download the BNESIM app even if you only need data. The Self Care will come handy whenever you need to top-up your account, check your data consumption, or contact the customer support. Most importantly, through the Self care you will always be updated about our upcoming promotions, which will allow you to save a lot of money.

We need your mobile number to send you a One Time Password (OTP) to complete your registration.

Connecting your social accounts to your BNESIM account is not mandatory, but it comes very useful in case you forget your BNESIM password, and you want to recover it. You can connect your socials while registering a new account, or even later from the Self Care. Scroll down the page and complete your account by tapping CONNECT on the socials? cards.

No need to worry, we have you covered! You may not have received the OTP because the phone number you entered might be wrong. We recommend you to double-check and try again. If the problem persists, get in touch with us by calling 888 from the BNESIM app or by hitting the LIVE SUPPORT CHAT at the bottom of the Self Care main page.

You may log in into the BNESIM app by tapping the link HAVE AN ACCOUNT' LOGIN on the app's main page. Enter your username and password, and you're done. You can also log in by using one of the social networks available if you have connected any to your BNESIM account.

Your username is your BNESIM personal number starting with 555.

No need to worry, we have you covered! If you have connected even only one of your social accounts to your BNESIM profile, recovering your password is super easy. On the BNESIM app main screen, tap HAVE AN ACCOUNT? LOG IN. Tap the icon of the social account you have connected to your BNESIM account, and you?re done. If you haven?t connected any of your social accounts, tap I CAN?T ACCESS MY ACCOUNT and type in your BNESIM username (the one starting with 555). Tap CONTINUE and follow our instructions. If you don?t remember your BNESIM username, tap I DON?T REMEMBER MY BNESIM USERNAME and enter the email address you have used to register to BNESIM. Tap CONTINUE and follow our instructions. If you don?t remember the email address you saved on your BNESIM account, tap I DON?T REMEMBER MY REGISTERED EMAIL ADDRESS. If you have a SIM card, type in your activation code. If you don?t have a SIM card or you have lost your activation code, get in touch with us by hitting the LIVE SUPPORT CHAT button in the BNESIM app. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! The reason why you can't login into your BNESIM account is that you may have entered the wrong password. If you have connected even only one of your social accounts to your BNESIM profile, recovering your password is super easy. On the BNESIM app main screen, tap HAVE AN ACCOUNT? LOG IN. Tap the icon of the social account you have connected to your BNESIM account, and you?re done. If you haven?t connected any of your social accounts, tap I CAN?T ACCESS MY ACCOUNT and type in your BNESIM username (the one starting with 555). Tap CONTINUE and follow our instructions. If you don?t remember your BNESIM username, tap I DON?T REMEMBER MY BNESIM USERNAME and enter the email address you have used to register to BNESIM. Tap CONTINUE and follow our instructions. If you don?t remember the email address you saved on your BNESIM account, tap I DON?T REMEMBER MY REGISTERED EMAIL ADDRESS. If you have a SIM card, type in your activation code. If you don?t have a SIM card or you have lost your activation code, get in touch with us by hitting the LIVE SUPPORT CHAT button in the BNESIM app.

You may recover your password by entering your BNESIM username, by using the email address provided while registering to BNESIM, or by entering the activation code of your SIM card. If you don?t remember your BNESIM username or your registered email address, and if you don?t have a SIM card or lost the activation code, get in touch with us by hitting the LIVE SUPPORT CHAT button in the BNESIM app. You can also drop us an email at support@bnesim.com.

Finding your account details is easy. Visit the MY ACCOUNT area of the Self Care. Over there, you will be able to access all of your information. The name you used to register to BNESIM, your username, the socials you have linked to your BNESIM account, your email, the details about your payment method, your addresses, and your subscriptions. Tap EDIT if you want to update your information. You can also manage your voice, data, and DID subscriptions if any.

You may EDIT your account details by visiting the MY ACCOUNT area of the Self Care and tapping EDIT. You can change your password, your email address, your payment method, your address, connect or disconnect your social account, and manage your subscriptions.

You sure can! Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap your email address, type in a new one, and then tap UPDATE. Remember to check your emails to verify your new email address. It is essential to be able to receive critical communications about your BNESIM account, your orders, and so much more.

Verifying the email is a vital step if you want to be able to receive essential communications about your BNESIM account, your orders, and so much more.

You can change your password in a few steps. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap CHANGE PASSWORD. Type in your new password, tap PROCEED, and you?re good to go.

Yes, you may do so by visiting the MY ACCOUNT area of the Self Care. Tap EDIT and then ADD/EDIT in the PAYMENT METHODS area.

You can't update your payment method, but you can add a new one and make it your new primary payment method. You may do so by visiting the MY ACCOUNT area of the Self Care. Tap EDIT and then tap ADD/EDIT in the PAYMENTS METHODS area. Tap ADD PAYMENT METHOD, type in your card's details, and you're good to go.

You can easily manage your subscriptions from the MY ACCOUNT area of the Self Care. Tap EDIT, tap SUBSCRIPTION, and do the changes you need.

Connecting your social accounts to your BNESIM account is not mandatory, but it comes very useful in case you forget your BNESIM password, and you want to recover it. You can connect your socials while registering a new account, or even later from the Self Care. Scroll down the page and complete your account by tapping CONNECT on the socials? cards.

You can connect your socials while registering a new account, or even later from the Self Care. Scroll down the page and complete your account by tapping CONNECT on the socials? cards.

You can disconnect your socials accounts from your BNESIM account anytime. Visit the MY ACCOUNT area of the Self Care and tap EDIT. In the MY SOCIAL NETWORKS area, tap DISCONNECT on the social you wish to disconnect, and you're good to go.

Adding an address is super easy. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Scroll down the page, and in the MY ADDRESSES area, tap A NEW ADDRESS.

You can add as many addresses as you want. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Scroll down the page, and in the MY ADDRESSES area, tap A NEW ADDRESS. Remember to select the right address when placing an order! :)

Updating your shipping address is easy. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Scroll down the page, and in the MY ADDRESSES area, tap the address you wish to update. If you want to add a new address, tap ADD A NEW ADDRESS.

The name associated with your BNESIM account can't be changed from the Self Care. If you wish to do so, get in touch with us, and we will assist you. Drop us an email at support@bnesim.com.

You may opt-out from our promotional emails by clicking the link OPT OUT OF THESE EMAILS at the end of the email.

Yes, you can. Tap your name at the top of the Self Care home, then tap the black circle and the camera icon. Select the photo you want to use as your profile picture and click "Upload".

To receive the invoices for your orders, you first need to add your billing information to your BNESIM account. If you wish to do so, tap your name at the top of the Self Care home and scroll down the page. Tap "Add" on the "Billing information" area. Fill up with your details and enable the "Receive invoice by email" option.

BNE Pro is free for the first 30 days. After that, the plan is renewed at 9,99 Euro per month. To activate your free trial, click here.

BNE Enterprise is a cloud-based unified communications solution which includes the features of BNE Pro and more advanced features.

- Static IVR. Answer your customers’ calls 24/7 with a flexible phone menu that connects them with self-service access.
- AI IVR. Answer your customers’ calls 24/7 with an AI assistant.
- Voice and data plans specific for nation and region, according to your business needs.
- Expanded national coverage. Connect to multiple MNOs to never lose the signal.
- Dashboard. Get access to consumption details by department or per employee, and to analytics tools such as real-time reports.
- Virtual PBX without hardware. Voice traffic shared on all the company’s extensions thanks to voice pool technologies.
- Virtual numbers. National and international telephone numbers to be associated with each company account.
- Company phone extensions to connect to your BNESIM account, even if already existing in a PBX.
- Fax. Send and receive faxes from your computer, mobile device, and more.
- Additional portable Wi-Fi hotspot. Connect all your travelling employees with Wi-Fi on the go with BNE global Wi-Fi, the high-speed portable hotspot working in 200+ countries.
- Voice and data pool. Share the voice and data credit among all your employees. When your traffic grows, you can increase the minutes or GB in your plan.
- SIM cards and eSIMs included in the offer. 200+ countries covered.
- Fixed and mobile phone convergence. Install the BNESIM app and receive your calls simultaneously on your desktop and mobile phone.
- App integrations. Integrate your CRM, HRM, ERP, and much more.
- Management API to integrate your Intranet and, for instance, ad the click-to-call feature. API for room, SMS, voice, data, credit and account management.

You can try BNE Enterprise for free for 60 days and change your plan at any time.

BNE Enterprise is free for the first 60 days. After that, the plan is renewed at 2 Euro per user per month.

The connected devices are all the devices linked to your BNESIM account such as mobile phones, desktop phones, or Wi-Fi hotspots. By connecting multiple phones to your account, you will be able to:

- Receive your calls on multiple devices.
- Decide what mobile phone you want to use to make your calls.
- Use one of the other devices connected to your account if the battery of one of your phones is low or over.
- Avoid missing important calls. Your callers will never dial into a busy signal or a “try again later” message.

By upgrading your account to BNE Pro, you will be able to add up to two mobile devices to your BNESIM account.

If you upgrade to BNE Enterprise, you will be able to add unlimited mobile devices to your BNESIM account. How cool is that!?

By adding multiple devices to your BNESIM account, you can:

- Decide what mobile phone you want to use to make your calls.
- Receive your calls on multiple mobile phones.
- Multiple people, even in different time zones, can answer the calls, for example, the secretary, a business partner, or a customer care agent.
- Use one of the other devices connected to your BNESIM account to make and receive calls if the battery of one of your phones is low or over.
- Avoid missing important calls. Your callers will never dial into a busy signal or a “try again later” message.

By upgrading your account to BNE Pro, you will be able to add up to two mobile devices to your BNESIM account.

If you upgrade to BNE Enterprise, you will be able to add unlimited mobile devices to your BNESIM account. How cool is that!?

Yes, you can do so by visiting the "My account" area of the Self Care. Tap your name at the top of the Self Care home and scroll down to the "Connected devices" area.

Once the BNE Pro trial is over, the plan will be renewed at 9,99 Euro/month. You can cancel or change your plan at any time.

You can buy a BNESIM desktop phone, or you can bring your own. In both cases, you’ll be all set in seconds.

You can connect one desktop phone to your BNE Pro account. If you wish to connect multiple desktop phones, you can upgrade to BNE Enterprise at any time.

To receive the invoices for your orders, you first need to add your billing information to your BNESIM account. If you wish to do so, tap your name at the top of the Self Care home and scroll down the page. Tap "Add" on the "Billing Information" area. Fill up with your details and enable the "Receive invoice by email" option.

Anyone can join BNESIM. There are no age restrictions.

If you suspect someone has used your card to activate a BNESIM account, get in touch with us by hitting the LIVE SUPPORT CHAT link at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

You can change your password in a few steps. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap CHANGE PASSWORD. Type in your new password, tap PROCEED, and you?re good to go.

Online transactions may be flagged as high-risk by our bank. To proceed with the order, the customer needs to go through the KYC procedure. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

If we require you to go through the KYC procedure, it may be possible that your transaction has been flagged as high-risk by our bank. If you want to proceed with your order, you need to provide us with the required documents. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

If you need to go through the KYC procedure, you will be notified by email. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours. We need you to reply to our email providing: Your name and surname Your residence address A photo in which are visible, in the same shot (no Photoshop/ photo cut and paste), your Identity document with your photo (Passport or national ID or Driving License), and the credit/debit card used for the payment. You can cover the card number with a piece of paper, but please leave the last 6 digits and the card?s holder name readable. You will be notified by email to confirm we received your documents. We will let you know if the KYC procedure is concluded and your account unblocked, or if we need further clarifications, within 48 hours.

If the KYC identification procedure is unsuccessful or if you don't reply to our email within 5 days, the following actions will be taken: Your account will be permanently blocked. The payments made will be reversed. The used credit/debit card will be reported as stolen. We will inform the authorities to start an investigation. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

You may add a new payment method by visiting the MY ACCOUNT area of the Self Care. Tap EDIT and then tap ADD/EDIT in the PAYMENTS METHODS area. Tap ADD PAYMENT METHOD, type in your card's details, and you're good to go.

You can't update your payment method, but you can add a new one and make it your new primary payment method. You may do so by visiting the MY ACCOUNT area of the Self Care. Tap EDIT and then tap ADD/EDIT in the PAYMENTS METHODS area. Tap ADD PAYMENT METHOD, type in your card's details, and you're good to go. If your card expired, add a new one and then delete the expired one.

We currently support credit and debit cards. Stay tuned; we will add more payment methods soon.

If you want to apply for a refund, hounded to get in touch with us. Our team will happily support you. You may call 888 from the BNESIM app or hit the LIVE CHAT link at the bottom of the Self Care main page. You may also drop us an email at support@bnesim.com.

With BNESIM, you can change or cancel your plan anytime. We've made it super simple for you. All you need to do is to follow the steps below:

Changing a subscription:

1. Visit the VOICE/DATA DETAILS area of the Self Care.
2. Tap the + card.
3. Tap the WEEKLY/DAILY or MONTHLY tab according to the plan you wish to activate.
4. Select the amount of minutes/data you need, and you're good to go.

If you change your plan, the new plan will be activated immediately, and your account will be credited with your new minutes/data allowance.

If you haven't used all of your minutes/data allowance from the previous subscription, you will lose the remaining minutes/data.

Canceling a subscription:

1. Visit the MY ACCOUNT area of the Self Care.
2. Tap EDIT.
3. Tap the SUBSCRIPTION card.
4. Select the subscription you wish to cancel and tap CANCEL SUBSCRIPTION.

If you wish to cancel your subscription, do it at least one day before the renewal date.

Adding an address is super easy. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Scroll down the page, and in the MY ADDRESSES area, tap A NEW ADDRESS.

You can add as many addresses as you want. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Scroll down the page, and in the MY ADDRESSES area, tap A NEW ADDRESS. Remember to select the right address when placing an order! :)

We recommend you to get in touch with us immediately if you wish to update your shipping address. If the order is still under process, we might not have scheduled a pick-up yet, and we can use a different address. Once the order has been picked up by the courier, it is no longer possible to make changes.

No need to worry, we have you covered! Your account may be incomplete for the following reasons: 1. You still haven?t linked your social accounts to your BNESIM account. Connecting your social accounts to your BNESIM account is not mandatory, but it comes very useful in case you forget your BNESIM password, and you want to recover it. You can connect your socials while registering a new account, or even later from the Self Care. Scroll down the page and complete your account by tapping CONNECT on the socials? cards. 2. You haven?t added an email address to your BNESIM account yet. Add one by visiting the MY ACCOUNT area of the Self Care. Tap EDIT, type in your email address, tap UPDATE, and you?re good to go. 3. You haven?t added a payment method. You may do so by visiting the MY ACCOUNT area of the Self Care. Tap EDIT and then, in the PAYMENT METHODS area, tap ADD/EDIT. Type in your card?s details, and you?re good to go. 4. You haven?t saved a shipping address yet. You can add one by visiting the MY ACCOUNT area of the Self Care. Tap EDIT, scroll down the page, and, in the MY ADDRESSES area, tap ADD A NEW ADDRESS. Type in your address details, and you?re good to go.

No need to worry, we have you covered! If you have connected even only one of your social accounts to your BNESIM profile, recovering your password is super easy. On the BNESIM app main screen, tap HAVE AN ACCOUNT? LOG IN. Tap the icon of the social account you have connected to your BNESIM account, and you?re done. If you haven?t connected any of your social accounts, tap I CAN?T ACCESS MY ACCOUNT and type in your BNESIM username (the one starting with 555). Tap CONTINUE and follow our instructions. If you don?t remember your BNESIM username, tap I DON?T REMEMBER MY BNESIM USERNAME and enter the email address you have used to register to BNESIM. Tap CONTINUE and follow our instructions. If you don?t remember the email address you saved on your BNESIM account, tap I DON?T REMEMBER MY REGISTERED EMAIL ADDRESS. If you have a SIM card, type in your activation code. If you don?t have a SIM card or you have lost your activation code, get in touch with us by hitting the LIVE SUPPORT CHAT button in the BNESIM app.

No need to worry, we have you covered! We recommend you check your spam folder to look for your password recovery email. If you haven't received it, get in touch with us by hitting the LIVE SUPPORT CHAT button in the BNESIM app.

No worries, we have got you. The reason why your account has been blocked might be we have requested you to complete the KYC identification procedure, and you have not provided us with the requires documents. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours. We need you to reply to our email providing: Your name and surname Your residence address A photo in which are visible, in the same shot (no Photoshop/ photo cut and paste), your Identity document with your photo (Passport or national ID or Driving License), and the credit/debit card used for the payment. You can cover the card number with a piece of paper, but please leave the last 6 digits and the card?s holder name readable. You will be notified by email to confirm we received your documents. We will let you know if the KYC procedure is concluded and your account unblocked, or if we need further clarifications, within 48 hours. If the KYC identification procedure is unsuccessful or if you don?t reply to our email within 5 days, the following actions will be taken: Your account will be permanently blocked. The payments made will be reversed. The used credit/debit card will be reported as stolen. We will inform the authorities to start an investigation. If you haven?t received our email, please get in touch with us, and we will resend it. You may do so by calling 888 from the BNESIM App, or by hitting the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

If you suspect your account has been stolen, get in touch with us by hitting the LIVE SUPPORT CHAT link at the bottom of the Self Care main page.

On the "Billing Information" page, you can set the address that we'll be used for creating the invoices of your payments.

Sometimes we need to require our customer of certain documentation for purchasing phone numbers on certain countries or for security reasons.
Don't worry the documents you provide are safe with us and we'll not be shared or used for secondary purposes.
More importantly, you will be able to delete them at any time.

In according with the GDPR regulations, we allow our customers to delete the documents they previously uploaded.
If the documents were used to purchase a phone number, the phone number will be eventually removed according to the local regulator policies and not refunded.

On the other hand, if the documents were used for security or KYC reasons, your account will be eventually frozen.

Yes, you can tap the banner in the home page of the Selfcare and you will see a page with all the information related to that country: prefix phone number, available data and voice credit you have, data and minutes offers and so on.
Tip and tricks: if you are not in your destination yet, change the country by clicking "Other countries" at the top of the page.

BNESIM will automatically detect every time you change the country and show you all the voice and data offers available in that country. A banner on the Self Care home will show you your location. "Tap for more details" to access the information about your SIM, phone numbers, current plans, and a list of voice and data plans you can activate at your convenience. In the same area, you will be also able to see if there’s any eSIM data profile available and to purchase it.

Yes. Not only BNESIM will automatically detect any change of country, but we will also show you all the voice and data offers available in that country. A banner on the Self Care home will show you your location. "Tap for more details" to access the information about your SIM, phone numbers, current plans, and a list of voice and data plans you can activate at your convenience. In the same area, you will be also able to see if there’s any eSIM data profile available and to purchase it.

Unlike regular SIM cards, BNESIM SIM cards don't allow you to make calls. You can do so through the BNESIM App by using your BNESIM personal number starting with 555, or any DID you might purchase.

Yes, you can rename your SIM cards and eSIMs, perhaps with the name of the devices they’re in. If you wish to do so, "Tap for more details" in the "Data" area on the Self Care home. Here you will be able to see all your SIM cards and eSIMs. Tap "Rename", write the name you wish to give to your SIM card or eSIM, tap "Update" and you’re done.

Yes. "Tap for more details" in the "Data" area on the Self Care home, expand the "Stats area" and tap "Details". This way, you will be able to see the details of all of your data sessions.

If you wish to search for a specific date or to receive the consumption details by email, you need to upgrade your account to BNE Pro. BNE Pro is free for 30 days. Click here to activate your free trial.

If you wish to receive your data consumption details by email, you need to upgrade your account to BNE Pro. BNE Pro is free for 30 days. click here to activate your free trial.

"Tap for more details" in the "Data" area on the Self Care home, expand the "Stats" area and tap "Details". Scroll down the page and tap "Send by email".

With BNESIM, you are in control. You can change or cancel your plan anytime.nnIf you wish to cancel your subscription, do it at least one day before the renewal date.r

Yes, all the daily and monthly plans renew automatically, and you can change or cancel them anytime. With BNESIM, you are in control.

Your plan renews after 1 day if you have subscribed to a daily plan and after 30 days if you have subscribed to a monthly plan.

If you are a ONE-TIME user and you wish to activate a data plan, your plan will be activated immediately, and your ONE-TIME remaining data allowance will be added to your new data allowance. Your new data allowance can be used until your subscription renews. After that, you will lose it.

Your plan can't be paused, but you can cancel it or change it anytime.

Of course! :)

The data rates vary on the country where you are going to use the data. Visit the DATA DETAILS area of the Self Care and tap TOP-UP to check out our rates. GLOBAL is related to the TOP 88 countries (where we can offer flat data rates). The prices start from 6.00 EUR/day for 100MB/day. REGIONAL includes countries divided by areas of the world where we can offer the same data rates (Asia, Europe, Middle East, USA). Our prices start from 3.25 EUR/month for 100MB/month in Europe. NATIONAL includes all the countries which are not included in the TOP 88 countries. Here?s a tip: sometimes buying a national plan is cheaper even for the countries included in the TOP 88, especially if you?re planning to travel to only one country out of the 88. Check it out before purchasing your plan.

Hit the TOP-UP button placed on your data plans? cards in the DATA DETAILS area of the Self Care. We have a data plan for your every need. Here?s a tip: you can save 30% by activating a daily plan!

GLOBAL is related to the TOP 88 countries (where we can offer flat data rates). The prices start from 6.00 EUR/day for 100MB/day. REGIONAL includes countries divided by areas of the world where we can offer the same data rates (Asia, Europe, Middle East, USA). Our prices start from 3.25 EUR/month for 100MB/month in Europe. NATIONAL includes all the countries which are not included in the TOP 88 countries. Here?s a tip: sometimes buying a national plan is cheaper even for the countries included in the TOP 88, especially if you?re planning to travel to only one country out of the 88. Check it out before purchasing your plan.

You can activate as many data plans as you want. Our system will detect your location and make you use the correct data plan. How cool is that!?

Sure! This is one of the new features of the Self Care. Not only you can plan your mobile expenses, but you can also purchase a National plan in advance.

Absolutely not. You can activate as many data plans as you want.

Hit the TOP-UP button placed on your data plans? cards in the DATA DETAILS area of the Self Care. We have a data plan for your every need. Here?s a tip: you can save 30% by activating a daily plan!

BNESIM has abolished any roaming charges. You can call any country worldwide and receive international calls completely roaming-free.

Unfortunately not, but here's good news: you can get one at only 9?, try it, and if you like it, you can customize it with the plan that better suits your needs. Our free trial includes 3 minutes of international calls for free.

To make you save money and better meet your needs, we have recently introduced a daily and monthly plan which will make you save respectively 30% and 10%. While the daily and monthly plans expire after 1 and 30 days and renew automatically, the one-time plan allows you to buy different amounts of data without expiration. You can change or cancel your plan anytime. With BNESIM, you are in control.

If you're not a serial data user, our one-time data plan is up to your alley. Activate it by selecting the amount of data, and you're good to go. No matter if you use your SIM once every six months, the credit doesn't expire. Ever.

The weekly and monthly plans, as the names suggest, are valid respectively for 1 and 30 days. After that, the plans renew automatically. You can change or cancel your plan anytime. With BNESIM, you are in control.

We don't want you to be left without credit, and we know remembering an expiration date is a hassle. No worries, we've got your back! Our daily and monthly plans renew automatically for peace of mind.

The unlimited data plans are part of our Now or Never Data Deals, which you can select when buying a new SIM card. Keep an eye on the Self Care for our promotions.

We don't want you to be left without credit, and we know remembering an expiration date is a hassle. No worries, we've got your back! Our unlimited plans renew automatically for peace of mind.

A BOOSTER is an additional ONE-TIME top-up that you can use if you run out of data before your plan renews. The boosted data credit will be added to your remaining allowance and will expire on your renewal date. You can boost your data, but make sure you use it before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the DATA DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the amount of data you need, and you?re good to go. If you run out of credit before your plan renews, you can also RESTART your plan before its expiration by following the steps below: Visit the DATA DETAILS area of the Self Care. Tap the ?+? card. Tap the DAILY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go.

If you run out of data before your plan renews, you can RESTART your plan anytime by following the steps below: Visit the DATA DETAILS area of the Self Care. Tap the ?+? card. Tap the DAILY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go. You can also BOOST your plan by buying additional ONE-TIME data credit. The boosted data will be added to your remaining allowance and will expire on your renewal date. You can boost your data, but make sure you use it before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the DATA DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the amount of data you need, and you?re good to go.

With BNESIM, there is always a way to save on your communication needs. For example, you can save up to 30% by activating a daily data plan. Our daily rates start from 6.00 EUR for 100MB in the TOP 88 countries. How cool is that!? Moreover, we have Now or Never offers on data for new users, so keep an eye on our Self Care!

Have you ever wondered what would happen if you ran out of data credit, and there's no Wi-Fi around to make a top-up' The answer is easy: you don't make a top-up, you make an emergency top-up! Emergency top-up is the all-new feature that allows you to top-up a little amount of national data, without expiration, that will be enough to make a few emergency calls, to communicate via WhatsApp, or receive an important email.

All you need to do is making sure you add a payment method to your account. Our system will automatically detect when you ran out of data and will show you the emergency top-up options as soon as you access the Self Care. How cool is that!?

To be eligible for the Emergency top-up, you need to save a payment method into your account. That way, we can have your back whenever you run out of credit, and there's no Wi-Fi around to access the Self Care and make a top-up. If you don?t want to add your payment details to your account, you can connect to a Wi-Fi network and top-up with the amount of data you need.

With BNESIM, you can look into the detailed history of your daily consumption. We've made it super simple for you. All you need to do is to follow the steps below: Visit the DATA DETAILS area of the Self Care. Tap CONSUMPTION DETAILS. Select the number of events you want to see. You can check your voice consumption on the same page.

BNESIM's in-app consumption details feature allows you to look into your detailed data usage history for a maximum of 100 events.

We have kept the information about your balance very handy. Visit the DATA DETAILS area of the Self Care. The available balance is mentioned in each of your active data plans? cards.

With BNESIM, you can top-up your data credit in seconds. Here's what you need to do: Visit the DATA DETAILS area of the Self Care. Tap TOP-UP in one of your active data plans? cards. Select the plan you wish to activate (one-time, daily, monthly). Select the amount of data you wish to top-up, and you?re good to go. Here?s a tip: activate a daily plan and save 30%!

Your data credit never expires unless you have activated a daily or a monthly plan, which respectively expires after 1 and 30 days. If you activate a one-time plan, the credit doesn't expire. Ever.

Just like all the mobile apps, the BNESIM App requires data to allow you to make a call or to use its functionalities. You may use a Wi-Fi connection if you want to save data.

Here are a few tips to reduce your data usage: Disable the automatic app updates. Disable the background app refresh. Disable iCloud. Disable the Wi-Fi assist. Disable the cellular data for unused apps. Limit your use of streaming services.

Here are a few tips to reduce your data usage: Limit your data usage in Android settings. Restrict app background data. Use data compression in Chrome. Update apps over Wi-Fi only. Limit your use of streaming services. Set Google Maps for offline use. Optimize Account Sync settings.

It surely will! Our SIM comes in three sizes: standard, micro, and nano.

We strongly advise against using a mobile data connection for streaming services such as Netflix as it might drain your data credit. Here?s a tip: Netflix allows to download some of its movies and TV series episodes. Connect to a Wi-Fi network, download your favorite shows, and watch them offline.

When you activate and Unlimited data plan, you will be credited with the amount of data you have purchased. Once your full speed allowance is over, we will still allow you to use data, but at a slower speed (128kbps). You will still be able to make calls through our app or to check your WhatsApp messages.

Yes, you may, if your device is compatible with our SIM and if the country you are in allows us to use the data tether.

Just like most of the apps, you need an Internet connection to access the Self Care. If you run out of credit and you have added a payment method to your account, though, you will be able to access the Self Care and make an emergency top-up. The emergency top-up allows you to top-up a little amount of national data, without expiration, that will be enough to make a few emergency calls, to communicate via WhatsApp, or receive an important email. How cool is that!?

You can have unlimited SIM cards and eSIMs profiles under the same account. The sky is the limit!

Yes. "Tap for more details" in the "Data" area of the Self Care home. Here you will be able to see all your SIM cards and eSIMs. Enable "View as default" on the SIM or eSIM you wish to set as default, and you’re good to go.

Yes, you can have unlimited SIM cards and eSIM profiles simultaneously. The sky is the limit!

Each eSIM is offered in partnership with a different mobile operator. They differ in coverage and price. We are working on adding more operators to give you more options and always the best pricing and quality.

Don’t worry, having a big selection doesn’t make things more complicated. You can always check the rates and the coverage in a few seconds. Just click the banner related to the country where you are currently located on the home page of the Self-Care. You will find all the options for that country, with the price and the local coverage.

Tip and tricks: if you are not in your destination yet, change the country by clicking "Other countries" at the top of the page.

Click the Plus button at the bottom of the app's home page and tap "Add eSIM". Choose a country and click on "Coverage" to see all the other countries covered by that eSIM profile.

At the moment you don't need to provide any government ID to activate an eSIM, because they are Data-only.

No, each eSIM has different coverage and it doesn't match the TOP 88 countries covered by BNE SIM card. For this reason, we offer only national plans for the eSIM. But don't worry, by using one or more eSIMs, you can match the same coverage of BNESIM X and even reach more countries!

No, the eSIM doesn't have an expiration. For this reason, we suggest not to delete it after coming back from your travel. You may use it again in the future, just by adding some new data packages.

The eSIM is delivered instantly to your device. Most of our customers purchase and activate the eSIM at the destination, often at the airport. Our suggestion is to get the eSIM at home before leaving, it may be difficult to find open Wi-Fi at your destination to purchase the eSIM!

Click the Plus button at the bottom of the self care home page and tap "Add eSIM". Choose a country and click on "Coverage" to see all the other countries covered by that eSIM profile.

Click the Plus button at the bottom of the self care home page and tap "Top-up data". Then choose your eSIM in the top menu and your destination in the list of countries.
You will be able to choose among monthly, daily, and no expiration (One Time) packages, with different prices for different quantities of data.

Tip and Tricks: the system will tell you if the other offers available have a lower or higher price. So you may understand if it is better to top up your current eSIM or get a new one.

All the eSIM are good, some have wider coverage, some lower prices for specific destinations. Just compare them to your possible destinations. Anyway, you can get more than one, so there is no need to find out the absolute best.

No, most of the phones have no limitations on the quantity of eSIM you can keep installed, so you can simply inactivate it, activating another eSIM, and activate it again when you will need it.

This feature is not implemented yet, but we are working on it. Stay tuned!

Get a BNE SIM card: technically, it contains up to 10 eSIM already provisioned in a single chip and can automatically choose the best for you at the destination. No need to update your phone, if you don’t want to yet!

The coverage of a single eSIM profile doesn’t completely match the coverage of a physical SIM card. According to where you are traveling, you may need to get more than one eSIM to have the same coverage. If you have outstanding national credits on your physical BNESIM SIM card, you can get in touch with our customer care and ask to transfer them to an eSIM.

No, if you already have an eSIM covering the new country, you can simply top it up with a new package. Click the banner on the home page showing the country where you are currently located and check if the eSIM you own is covering your destination. Check the other offers too. Sometimes getting a new eSIM may be cheaper than topping up the one you already have.

Tip and tricks: if you are not in your destination yet, change the country by clicking "Check another country" at the top of the page.

After purchasing a BNE eSIM, you will receive a QR code by email. If you want to use the eSIM on the same phone, you can open the email from another device or install your eSIM manually by using the SM-DP+ Address and the activation code provided in the same email.

Please, make sure you don't delete your eSIM profile under any circumstances. Once deleted, it will no longer be possible to install it again, and you will need to buy a new one.

Click the Plus button at the bottom of the self care home page and tap "Add eSIM". Next, choose the country and the data plan you wish to activate. If you need to change country, you can do so by clicking the button "Change country" below the country's name at the top of the page.

How can I install an eSIM?

Android:
1. Check if your phone is updated to the last version of Android, the eSIM technology is very new and you can expect improvements with the new OS releases.
2. In the phone settings, under Network and Internet the + next to Mobile Network, then tap "Don’t have a SIM card? Download your SIM instead". The text can differ between different brands of phones, but should always be located in the Network and Internet section.
3. Scan the QR code.
4. Label your cellular plan with the eSIM name, so you can differentiate your plans and understand which eSIM is in use.
5. Configure the APN: as per the normal SIM, you still need to configure the APN. Check how to do it directly from the Self-Care, section Need Help? > APN & Device settings.
6. Choose the new eSIM as preferred for Mobile Data.
7. Enable Mobile Data Roaming.

As of October 2022, the current known list of eSIM supported devices are:

Apple:
iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max
iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
iPhone XS, iPhone XS Max, iPhone XR, and iPhone SE.
iPad Pro 12.9-inch (4th generation)
iPad Pro 12.9-inch (3rd generation)
iPad Pro 11-inch (2nd generation) n
iPad Pro 11-inch (1st generation)
iPad Air (4th generation)
iPad Air (3rd generation)
iPad (8th generation)
iPad (7th generation)
iPad mini (5th generation)

Samsung:
Samsung Galaxy S22 5G, Ultra 5G, S22+
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy Note 20 FE 5g
Samsung Galaxy Note 20 FE
Samsung Galaxy Note 20 Ultra, Ultra 5g
Samsung Note 20+
Samsung Fold LTE model
Samsung Galaxy Z Fold3 5G
Samsung Galaxy Z Flip 5G
Samsung Galaxy Z Flipn
Samsung Galaxy S20, s20+ and S20 Ultra (Single SIM Nano-SIM and/or eSIM models)
Samsung Galaxy Z Fold2 5G
Samsung Galaxy Fold

Google Pixel:
Google Pixel 6a
Google Pixel 6 Pro
Google Pixel 6
Google Pixel 5a 5G
Google Pixel 5
Google Pixel 4a
Google Pixel 4
Google Pixel 3 & 3XL (Limited support)
Google Pixel 2

Microsoft:Microsoft Surface Duo, Windows 10 PCs

Huawei:
Huawei Mate 40 Pro
Huawei P40 and P40 Pro **

Oppo:
Oppo Find X3 Pro
OPPO Find X5 Pro
OPPO Find X5

Sony:
Sony Xperia 10 III Lite
Sony Xperia 10 IV
Sony Xperia 1 IVn

HAMMER:
HAMMER Explorer PRO
HAMMER Blade 3
HAMMER Blade 5G
myPhone NOW eSIM

Others:
Nuu Mobile X5
Lenovo Yoga 630
HP Spectre Folio
Gemini PDA
Motorola Razr 2019
Motorola Razr 5G

Not supported: *iPhones purchased from China or Hong Kong are dual (physical) sim, with no eSIM.
Pixel 3a purchased in South East Asia
No support for by Android Q Beta versions
Samsung Galaxy S20 Hybrid Dual SIM – Samsung produce both eSIM and no eSIM versions
**Huawei P40 Pro+ has no eSIM support
nLG, HTC, Xiaomi, Honor, RealMe, OnePlus, Vivo

Each eSIM is offered in partnership with a different mobile operator. They differ in coverage and price. We are working on adding more operators to give you more options and always the best pricing and quality.

Don’t worry, having a big selection doesn’t make things more complicated. You can always check the rates and the coverage in a few seconds. Just click the banner related to the country where you are currently located on the home page of the Self-Care. You will find all the options for that country, with the price and the local coverage.

Tip and tricks: if you are not in your destination yet, change the country by clicking "Check another country" at the bottom of the page.

With BNESIM, there is always a way to save on your communication needs. For example, you can save up to 30% by activating a daily data plan. Our daily rates start from 6.00 EUR for 100MB in the TOP 88 countries. How cool is that!? Moreover, we have Now or Never offers on data for new users, so keep an eye on our Self Care!

BNESIM's Now or Never offers are promotions that last for a limited time. Make sure you keep an eye on the Self Care to catch them all!

With BNESIM's Self Care, all the essential information is at your fingertips! There are different ways to check out our global coverage: In the DATA DETAILS area of the Self Care, you can tap TOP 88 to check the list of the countries where we can offer flat data rates, or you can tap ALL to check the whole list of covered countries. You can scroll the list, or you can type the country you?re looking for in the SEARCH field. By tapping the name of the country, you will access all the information related to our offer in that country. More specifically, you will know which data plans you can activate, which calling Zone that country belongs to, what is the international prefix, which voice plans you can activate, and if there?s any phone number available. 2. By tapping TOP-UP on one of your data plans? cards, you can check out our data plans. Tap the COVERAGE link to check the list of the covered countries.

TOP 88 (formerly Internet Home Countries) is the way we named the 88 countries where we can offer flat data rates. It means that the data you can purchase will have the same price in those countries.

We recommend you to get in touch with us immediately if you wish to update your shipping address. If the order is still under process, we might not have scheduled a pick-up yet, and we can use a different address. Once the order has been picked up by the courier, it is no longer possible to make changes.

No need to worry, we have you covered! We recommend you to always check your data account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you don?t have an Internet connection: You might have run out of data. You are in a country out of the 170+ covered by BNESIM. You traveled to a new country and didn?t recheck the APN settings. You are connected to a Wi-Fi network. You haven?t enabled the mobile data. You haven?t enabled the mobile roaming. Your phone is on airplane mode. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! We recommend you to always check your data account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why your data connection might be slow: You have activated an unlimited data plan, used all of your high-speed data allowance, and your speed has been throttled. The 4G connection is weak. The signal is poor. Your phone is slow. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No worries, we've got you covered. If you?ve got an iPhone and could not manage to download the APN Profile directly from the BNESIM App, you can manually download it by visiting https://apn.bnesim.com. If you?ve got an Android, unfortunately, you can?t download the APN Profile. You need to set it up from your phone?s settings. Tap SIM CARDS & MOBILE NETWORKS. Select your BNESIM SIM card. Tap ACCESS POINT NAMES. Tap NEW APN. Type ?BNESIM? in the NAME field and ?rh? in the APN field. Tap MORE, and then SAVE.

We've got you covered. All you need to do if you've got an old SIM is to contact us and provide us with your address and mobile number. We will send you a replacement SIM for free, shipping included. Once you receive your new SIM, get in touch with us. We will activate it and port any numbers or credits from your previous SIM card. We strongly recommend you do not attempt to activate the SIM by yourself.

We're so sorry you lost your SIM :( Here?s what you can do: order a new one, and we will transfer your account and any credits left on your previous SIM to the new one.

No need to worry, we have you covered! To access the Self Care and top-up your data, you need to connect to a Wi-Fi network. We strongly recommend you add a payment method to your account, so the next time you will run out of data credit, you will be able to make an emergency top-up. The emergency top-up allows you to top-up a little amount of national data, without expiration, that will be enough to access the Self Care when there?s no Wi-Fi around, and top-up your data balance. The data credit you will top-up will be enough to make a few emergency calls, to communicate via WhatsApp, or receive an important email.

Unlike regular SIM cards, the BNESIM SIM card doesn't allow you to make calls or send SMS. You can do so through the BNESIM App by using your BNESIM personal number starting with 555, or any DID you might purchase.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can?t make calls: The payment failed because there are no funds on your card. The payment failed because your card expired. We recommend you to update the information of your card or to add a new card so the payment will succeed and your plan will be renewed. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT on the PAYMENT METHOD card. Tap ADD PAYMENT METHOD and follow the instructions. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

Unfortunately, you need an unlocked phone to use our SIM.

Your BNESIM personal number is a 9 digit number, starting with 555, which will be automatically assigned to you the moment you register to BNESIM. The 555 number will also be your username to log in to the BNESIM app.

You surely can! Your BNESIM personal number will be your default caller ID for your outgoing calls until you claim your free-for-one-month international phone number and set it as default caller ID. You can get as many numbers as you want and change the caller IDs according to your needs.

Changing your caller ID is easy. Visit the PHONE NUMBERS area of the Self Care. Tap the number you want to use as Caller ID and then tap SET AS CLI.

Your BNESIM personal number is private. Therefore, you can't receive calls on it, unless another BNESIM user is calling you (PS: The calls between BNESIM users are free of charge!). If you want to receive calls on the BNESIM app, you need to activate a DID, if you don't have one already. The first one is free for one month, and you can claim it by following the steps below:? Visit the PHONE NUMBERS area of the Self Care. Tap CLAIM YOUR PHONE NUMBER. Select the country you like. Select the amount of time you will need the phone number for (1 month, 3 months, 1 year), and you?re good to go. Here?s a tip: activate a phone number for one year and save 30%!

When you join BNESIM, we will automatically assign you a phone number. If you don't like it, you can change it with a VIP phone number and select the one you like the most at an extra fee.

When you join BNESIM, we will automatically assign you a phone number. If you don't like it, you can change it with a VIP phone number. Whether it's your birthday, a unique pattern, or something memorable, we all have a favorite number. With BNESIM you can now choose the one you like and have it as your BNESIM personal number. How cool is that!?

VIP phone numbers are available at an extra fee.

The BNESIM personal number is automatically assigned the moment you register a BNESIM account. Unless you decide to choose yours during the registration process, you can't change it.

Calling from the BNESIM App is super easy. Tap the KEYPAD icon, digit the number you want to call, hit the green button, and you're good to go. Make sure you don?t forget to add the international country code before digging the phone number you want to call.

Calling a number from your phone book is very easy. Tap the CONTACTS icon on the BNESIM app, select the contact, and the number you want to call, and you're good to go.

Not only you can call other BNESIM users, but the calls between BNESIM users are entirely free of charge! How cool is that!?

The calls made to other BNESIM users are 100% encrypted, and so are the SMS. Unfortunately, we don't have control over the calls happening outside the BNESIM App, but your BNESM personal number is private and can't be called back. We strongly recommend you use that if you want to protect your privacy.

It depends on the agreement they have with their provider when calling a We suggest that you activate a phone number from the country you expect you will receive most of your calls. This way, whoever is calling you will pay for a national call. For example, if you are from the USA and you want to stay in touch with your family back home, we recommend you to activate a phone number from the USA. Here?s a tip: let your family and friends download the BNESIM App. The calls between BNESIM users are free of charge. Downloading the BNESIM App and activating a BNESIM personal number is free forever. Moreover, they will be credited with 3 minutes to try our service for free. Once the free credit is over, they will still be able to use our app to make calls because the free trial doesn?t expire, and no top-up is required. How cool is that!?

You can video call your BNESIM contacts for free! Tap the contacts ICON. Tap the BNESIM label to see all those who, among your contacts, are using the BNESIM App. Hit the camera button and start your video call. How cool is that!?

BNESIM has a plan for every traveler's needs, including business travelers. The Voice Conference is part of the features reserved for our business customers, and it allows up to 10 people to join a call. If you want to check it out, visit?

Changing your Caller ID is easy. Visit the PHONE NUMBERS area of the Self Care. Tap the number you want to use as Caller ID and then tap SET AS CLI.

Sure, you can! Tap the SETTINGS icon on the BNESIM App dialer, and then tap PREFERENCES. Tap DO NOT DISTURB and then tap +. Set the interval, the weekdays, and the contacts and tap ADD.

There are two ways to check your calls history. We've made it super easy for you: Visit the VOICE DETAILS area of the Self Care, tap CONSUMPTION DETAILS, and select the number of events you want to view. 2. Tap the HISTORY icon in the BNESIM app.

When you miss a call, you will be notified by SMS, but the coolest thing is what will happen for the person who called you. Not only he will receive an SMS when you are available again, but he will also receive an automatic recall call that will connect him to you directly. How cool is that!?

If you wish to receive your data consumption details by email, you need to upgrade your account to BNE Pro. BNE Pro is free for 30 days. Click here to activate your free trial.

"Tap for more details" in the "Calls" area on the Self Care home, expand the "Stats" area and tap "Details". Scroll down the page and tap "Send by email".

Yes, you can. "Tap for more details" in the "Calls" area on the Self Care home, expand the "Blocking rules" area and tap "Add rule". You can block a specific phone number or a pattern. For example, you can block all the calls from phone numbers starting with a specific country code, or those from numbers ending with the same digits, or those from numbers containing the same digits. Once you selected the type of numbers you want to block, enter the value in the "Value" field and tap "Add rule".

Hang on, because you're going to like what you will read next. Starting on November 1st, the trial accounts will not have an expiry date! How cool is that!?

Every free trial comes with a BNESIM personal number and 3 minutes international call. If you?re liking what you?re trying, you can top-up your account in seconds. Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up, and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

Unfortunately not, but here's good news: you can get one at only 9?, try it, and if you like it, you can customize it with the plan that better suits your needs.

If you're liking what you're trying, you can top-up your account in seconds. Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up, and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

With BNESIM you are in control. You can change or cancel your plan anytime. If you wish to cancel your subscription, do it at least one day before the renewal date.

With BNESIM, you can change or cancel your plan anytime. We've made it super simple for you. All you need to do is to follow the steps below:? Changing a subscription.? Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to activate. Select the number of minutes you need, and you?re good to go. If you change your plan, the new plan will be activated immediately, and your account will be credited with your new voice allowance. If you haven?t used all of your voice allowance from the previous subscription, you will lose the remaining minutes. Canceling a subscription. Visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap the SUBSCRIPTION card. Select the subscription you wish to cancel and tap CANCEL SUBSCRIPTION. Your voice plan will be active until its expiry, no matter when you cancel it. Until then, you will be able to use your minutes. Once the plan expires, the minutes will be reset. If you wish to cancel your subscription, do it at least one day before the renewal date.

Your voice plan will be active until its expiry, no matter when you cancel it. Until then, you will be able to use your minutes. Once the plan expires, the minutes will be reset. If you believe the plan you have selected is not right for you, you can downgrade it to one that better suits your needs.

If you change your plan, the new plan will be activated immediately, and your account will be credited with your new voice allowance. If you haven?t used all of your voice allowance from the previous subscription, you will lose the remaining minutes.

Yes, all the weekly and monthly plans renew automatically, and you can change or cancel them anytime. With BNESIM, you are in control.

Your plan renews after 7 days if you have subscribed to a weekly plan and after 30 days if you have subscribed to a monthly plan.

No need to worry, we have you covered! If you run out of minutes before your plan renews, you've got two options: Top-up your plan using our BOOSTERS. These will be added to your remaining allowance and will expire on your renewal date. You can boost your minutes, but make sure you use them before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the VOICE DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the number of minutes you need, and you?re good to go. Restart your plan. Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go.

If you are a ONE-TIME user and you wish to activate a voice plan, your plan will be activated immediately, and your ONE-TIME remaining minutes allowance will be added to your new voice allowance. Your new voice allowance can be used until your subscription renews. After that, you will lose it.

If you buy more ONE-TIME minutes, your account will be credited with your new allowance immediately. This one will be added to your current minutes allowance. The credit will never expire unless you activate a voice plan. In that case, your plan will be activated immediately, and your ONE-TIME remaining minutes allowance will be added to your new voice allowance. Your new voice allowance can be used until your subscription renews. After that, you will lose it.

Your plan can't be paused, but you can cancel it or change it anytime.

Your voice credit is without expiration if you activate the one-time plan. The weekly and monthly plans, as the names suggest, are valid respectively for 7 and 30 days. After that, any remaining minutes will be reset, the plans will automatically renew and new minutes will be added to your account. You can change or cancel your plan anytime. With BNESIM, you are in control.

No matter how far you travel, our call rates are pay-per-minute, and you'll pay according to the Zone you're calling, regardless of your location. Our calling countries are split into three zones: A, B, C. The Zone A includes the cheapest countries. Zone C is the one including the most expensive countries. The ?most wanted? countries are included in Zone A. You can find the prices for all the voice plans in the VOICE DETAILS area of the Self Care. Hit the TOP-UP button placed on the Zones? cards and check out our rates. Here?s a practical example of how the voice credit is used when you?re making calls to different Zones. Let?s assume you have 50 minutes. If you?re calling a country included in Zone A, you can use your full allowance. If you?re calling a country which is part of Zone B, your allowance will be 25 minutes. If you?re calling a Zone C country, your available minutes will be 12.5.

Hit the TOP-UP button placed on the Zones? cards in the VOICE DETAILS area of the Self Care. We have a voice plan for your every need. Here?s a tip: you can save 30% by activating a weekly plan!

No matter how far you travel, our call rates are pay-per-minute, and you'll pay according to the zone you're calling, regardless of your location. Our calling countries are split into three zones: A, B, C. Zone A includes the cheapest countries. Zone C is the one including the most expensive countries. The ?most wanted? countries are included in Zone A. Here?s a practical example of how the voice credit is used when you?re making calls to different Zones. Let?s assume you have 50 minutes. If you?re calling a country included in Zone A, you can use your full allowance. If you?re calling a country which is part of Zone B, your allowance will be 25 minutes. If you?re calling a Zone C country, your available minutes will be 12.5.

With BNESIM, you can top-up your voice credit in seconds. Here's what you need to do: Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

BNESIM has abolished any roaming charges. You can call any country worldwide and receive international calls completely roaming-free.

To make you save money and better meet your needs, we have recently introduced a weekly and monthly plan which will make you save respectively 30% and 10%. While the weekly and monthly plans expire after 7 and 30 days and renew automatically, the one-time plan allows you to buy a different number of minutes without expiration. You can change or cancel your plan anytime. With BNESIM, you are in control.

If you're not a serial caller, our one-time voice plan is up to your alley. Activate it by selecting the number of minutes you need, and use them any time you need to make a call. No matter if you make a call once every six months, the credit doesn't expire. Ever.

The weekly and monthly plans, as the names suggest, are valid respectively for 7 and 30 days. After that, the plans renew automatically. You can change or cancel your plan anytime. With BNESIM, you are in control.

We don't want you to be left without credit, and we know remembering an expiration date is a hassle. No worries, we've got your back! Our weekly and monthly plans renew automatically for peace of mind.

Yes, you can activate one voice plan at the time.

A BOOSTER is an additional ONE-TIME top-up that you can use if you run out of minutes before your plan renews. The boosted minutes will be added to your remaining allowance and will expire on your renewal date. You can boost your minutes, but make sure you use them before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the VOICE DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the number of minutes you need, and you?re good to go. If you run out of credit before your plan renews, you can also RESTART your plan before its expiration by following the steps below: Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go.

If you run out of minutes before your plan renews, you can RESTART your plan anytime by following the steps below: Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go. You can also BOOST your plan by buying additional ONE-TIME minutes. The boosted minutes will be added to your remaining allowance and will expire on your renewal date. You can boost your minutes, but make sure you use them before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the VOICE DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the number of minutes you need, and you?re good to go.

With BNESIM, there is always a way to save on your communication needs. For example, you can save up to 30% by activating a weekly voice plan. Our weekly rates start from 6.30 EUR for 50 minutes. How cool is that!? Moreover, we have a Now or Never offer for new users: activate a monthly plan, and we will double your credit for one month. We like rewarding our most loyal customers too, by surprising them with flash sales, so keep an eye on our Self Care!

With BNESIM, you can look into the detailed history of your daily consumption. We've made it super simple for you. All you need to do is to follow the steps below: Visit the VOICE DETAILS area of the Self Care. Tap CONSUMPTION DETAILS. Select the number of events you want to see. You can check your data consumption on the same page.

BNESIM's in-app consumption details feature allows you to look into your detailed calls history for a maximum of 100 events.

We have kept the information about your balance very handy. Visit the VOICE DETAILS area of the Self Care. The available balance is mentioned on the Zones? cards.

With BNESIM, you can top-up your voice credit in seconds. Here's what you need to do: Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up, and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

Your voice credit never expires, unless you have activated a weekly or a monthly plan which respectively expire after 7 and 30 days. If you activate a one-time plan, the credit doesn't expire. Ever.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why the person you called didn?t receive your call: You might not be using the international country code before the phone number you are attempting to call. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why your phone didn?t ring when someone called you: The data or Wi-Fi connection you are using is not stable. Your phone might be on Silent mode, or you might have forgotten to disable the DO NOT DISTURB feature in the BNESIM App. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can?t make calls: The payment failed because there are no funds on your card. The payment failed because your card expired. We recommend you to update the information of your card or to add a new card so the payment will succeed and your plan will be renewed. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT on the PAYMENT METHOD card. Tap ADD PAYMENT METHOD and follow the instructions. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can?t make calls: You might not be connected to a data network or Wi-Fi. You don?t have credit. You may be in a country that blocks the VoIP calls. You may fix this by getting or enabling, if you already have it, a BNESIM SIM card to bypass the filters. You might not be using the international country code before the phone number you are attempting to call. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can?t make calls: You might not be connected to a data network or Wi-Fi. You may be in a country that blocks the VoIP calls. You may fix this by getting or enabling, if you already have it, a BNESIM SIM card to bypass the filters. Your phone might be on Silent mode, or you might have forgotten to disable the DO NOT DISTURB feature in the BNESIM App. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! The reason why your calls are redirected to our Customer Support is that you are probably using a VPN that is using IP addressed which have been blacklisted by the authorities. Our Customer Support will ask you for a few simple questions and will send you a new generated password to log in again into the BNESIM app. This will help us keep your account safe.

No need to worry, we have you covered! Here are some of the reasons why the person you called can?t hear you: You haven?t allowed BNESIM to access your phone?s microphone. You may do so from your phone?s setting. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! Here are some of the reasons why the person you called can?t hear you: You haven?t allowed BNESIM to access your phone?s speakers. You may do so from your phone?s setting. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

With BNESIM, there is always a way to save on your communication needs. For example, you can save up to 30% by activating a weekly voice plan. Our weekly rates start from 6.30 EUR for 50 minutes. How cool is that!? Moreover, we have a Now or Never offer for new users: activate a monthly plan, and we will double your credit for one month. We like rewarding our most loyal customers too, by surprising them with flash sales, so keep an eye on our Self Care!

BNESIM's Now or Never offers are promotions that last for a limited time. Make sure you keep an eye on the Self Care to catch them all!

With BNESIM's Self Care, all the essential information is at your fingertips! There are different ways to check out the list of the countries you can call. In the VOICE DETAILS area of the Self Care, you can tap ALL, or you can tap the single Zones (A, B, or C). You can scroll the list, or you can type the country you're looking for in the SEARCH field by tapping the name of the country, you will access all the information related to our offer in that country. More specifically, you will know which Zone that country belongs to, what is the international prefix, which voice and data packages you can activate.2. By tapping TOP-UP on one of the Zones? cards, you can check out our voice plans by Zone. Tap the COVERAGE link to see what countries are part of each Zone.

CLI stays for Caller ID. It is the number the people you will call will see on their phone's display when you call them.

Changing your Caller ID is easy. Visit the PHONE NUMBERS area of the Self Care. Tap the number you want to use as Caller ID and then tap SET AS CLI.

Not only you can have unlimited Caller IDs, but you can also use your mobile number when calling from the BNESIM app! Your first Caller ID is free of charge. Then you'll pay only 2? per year for each caller ID you wish to activate.

Absolutely yes! All you need to do is to activate the Smart CLI. We'll take care of the rest. Add unlimited Caller IDs to your BNESIM account, including your mobile number. The first one if for free, then you?ll pay only 2? per year for each Caller ID you will add.

The Smart CLI is BNESIM's newest feature. Turn it on, and your calls will be made using a phone number belonging to the country you're calling. Here?s an example to make it easier. As you know, with BNESIM you can activate as many phone numbers as you want, from different countries. Let?s assume you have a US phone number, an Italian one, and, why not, one form Hong Kong which is set as default caller ID. If you want to call a US phone number and you want your call to show you as your US caller ID, you can manually change the caller ID, or you can activate the Smart CLI. Our system will automatically detect the country you?re calling and will select the right phone number, so your calls will be shown as the phone number of the country you are calling. If you don?t have an available phone number for the country you?re calling, you can always purchase one from the DID area of the Self Care.

Enabling and disabling the Smart CLI is easy. Visit the PHONE NUMBERS area of the Self Care and switch on or switch off the SMART CLI.

You can add unlimited caller IDs to your BNESIM account, but in order to do so, you need to upgrade it to BNE Pro. The first caller ID is included in BNE Pro. If you wish to add more than one caller ID to your BNESIM account, you will be charged 1 Euro/month per additional caller ID.

The first caller ID is included in BNE Pro. If you wish to add more than one caller ID to your BNESIM account, you will be charged 1 Euro/month per additional caller ID. You can also save money by activating a CLI for 3 months for 2 Euro or one year for 5 Euro.

Any additional CLI costs 1 Euro/month. You can also save money by activating a CLI for 3 months for 2 Euro or one year for 5 Euro.

Your additional CLIs will be automatically renewed every month, or every three months, or once per year respectively for 1 Euro, 3 Euro and 5 Euro according to the plan you have activated. You can cancel or change your plan at any time by visiting the “Subscriptions” area in your account page.

DID stays for Direct Inward Dialing number. They are visual numbers that allow you to route calls to your existing phone lines. That is the geeky explanation of the word. For the rest of humanity, a DID is a phone number that you can use for making and receiving through the BNESIM App. You can activate multiple DIDs from 40+ countries in seconds and receive unlimited calls for free! You can also activate the call forwarding to one of your DIDs to never miss a call. How cool is that!? To get a DID, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. The first DID is free for the first month!

Absolutely NOT! You can activate unlimited DIDs from 40+ countries worldwide. Get one by visiting the DID SETTINGS area of the Self Care, and tapping GET MORE PHONE NUMBERS. The first DID is free for the first month!

Whether it's your birthday, a unique pattern, or something memorable, we all have a favorite number. With BNESIM, you can now choose the one you like and have it as one of your DIDs at an extra fee. How cool is that!? To get one, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS.

You can claim your first DID for free, and it will be free of charge for the first month. The DID renews automatically after 30 days.

Claiming your free-for-one-month DID is super easy. Visit the DID SETTINGS area of the Self Care and tap CLAIM MY FREE PHONE NUMBER. Select the country you're interested in, the plan you wish to activate, and you're good to go. In some countries, it is not possible to activate a DID without providing a few documents. Those countries are labeled with the button INQUIRY. Get in touch with us to be assisted with your DID request.

Absolutely YES! You can activate unlimited DIDs from the same country. Get one by visiting the DID SETTINGS area of the Self Care, and tapping GET MORE PHONE NUMBERS. The first DID is free for the first month!

You can currently activate DIDs from 40+ countries. To check the list of the countries, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Select the country you?re interested in to check out the DID rates.

We offer landline, mobile, and toll-free numbers. We've got it all! The toll-free numbers, though, are part of our offer for the Enterprises. To check the phone numbers available, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Tap the labels LANDLINE, MOBILE OR TOLL-FREE to check the list of countries from which you can get a phone number.

All the DIDs, excluding your BNESIM personal number (the one starting with 555) and your mobile number (if you registered by WhatsApp or SMS), have an expiration based on the option you have selected when activating one. We don?t want you to lose your DIDs, and we know remembering an expiration date is a hassle. For this reason, the DIDs renew automatically for peace of mind.

Absolutely YES! You can receive unlimited calls for free on any of your DIDs. In case you?re wondering why you need a DID, here are a few reasons why you should consider activating one now: You are traveling, and you need to keep in touch with your family and friends back home. For example, if you are from the USA and activate a DID from the USA, your family and friends can reach you on that number and pay for a national call. How much would you pay to receive their call? Nothing! You are a businessman running a business in multiple countries, and you need to have a local presence in all of them. You surely don?t have the gift of ubiquity, but BNESIM does! Activate one DID for each country and be in all the places at once. To get a DID, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. The first DID is free for the first month!

Unfortunately, phone numbers from certain countries can't be assigned automatically. It's not in our hands. The authorities of those countries, especially in Europe, have started requesting personal documents such as personal ID, or a bill as proof of address, to activate a new phone number. This one is subject to the country's authorities' approval, so we can't guarantee you will be able to activate it.

Unfortunately, this is not in our hands. The authorities of some countries, especially in Europe, have started requesting personal documents such as personal ID, or a bill as proof of address, to activate a new phone number. This one is subject to the country's authorities' approval, so we can't guarantee you will be able to activate it.

You may use a BNESIM phone number to register to WhatsApp only if you activate a mobile number. To check the phone numbers available, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Tap the label MOBILE to check the list of countries from which you can get a mobile phone number.

Importing your mobile number into the BNESIM App is easy! All you need to do is register to BNESIM by WhatsApp or SMS, and you're good to go. Your mobile number will be added to the list of phone numbers you can use in the PHONE NUMBERS area of the Self Care. If you want your calls to who you as your mobile number, tap your mobile phone?s card and then tap SET AS CLI. You can also add multiple Caller IDs to your BNESIM account, including an additional mobile number. The first one if for free, then you?ll pay only 2? per year for each Caller ID you will add.

Call-out are the outgoing calls you make; call-in are the incoming calls your receive. More specifically, when one of your DIDs is labeled as call-out, it means you can use it to make a call. When it is labeled as call-in, it means you can receive calls on that phone number. When both the labels are green, it means you can use the phone number for making and receiving calls.

CLI stays for Caller ID. It is the number the people you will call will see on their phone's display when you call them. You can add unlimited Caller IDs to your BNESIM account, including your mobile number. The first one if for free, then you?ll pay only 2? per year for each Caller ID you will add. DID is a phone number that you can use for making and receiving through the BNESIM App. You can activate multiple DIDs from 40+ countries in seconds and receive unlimited calls for free! You can also activate the call forwarding to one of your DIDs to never miss a call. How cool is that!? To get a DID, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. The first DID is free for the first month!

Of course, with BNESIM, you are in control. You can cancel or change your subscriptions anytime. To cancel your DID subscription, visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap SUBSCRIPTIONS Tap the DID subscription you wish to cancel. Tap CANCEL SUBSCRIPTION and you?re good to go.

With BNESIM, you can change or cancel your DID subscription anytime. We've made it super simple for you. All you need to do is to follow the steps below: Changing a subscription. Visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap the SUBSCRIPTIONS card. Select the DID subscription you wish to change. Select the number of months you want to activate your DID for, and you?re good to go. If you change your plan, the new plan will be activated immediately. If you change your plan before the previous subscription expires, you will lose the remaining days. Canceling a subscription. Visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap the SUBSCRIPTION card. Select the subscription you wish to cancel and tap CANCEL SUBSCRIPTION. If you wish to cancel your subscription, do it at least one day before the renewal date.

If you cancel your subscription, you will be able to use your DID until the expiration of your subscription.

We don't want you to lose your DIDs, and we know remembering an expiration date is a hassle. For this reason, the DIDs renew automatically for peace of mind.

Your DID renews automatically after 30 days if you have subscribed to the one month plan, after 3 months if you have subscribed to the three months plan, and after 12 months if you have subscribed to the one year plan.

If you cancel your subscription, you will be able to use your DID until the expiration of your subscription. You can also upgrade or downgrade your subscription by visiting the MY ACCOUNT area of the Self Care. Tap EDIT. Tap SUBSCRIPTIONS. Tap the DID subscription you wish to upgrade or downgrade. Select the option that better suits your needs, and you?re good to go.

Your DID subscription can't be paused, but you can cancel it or change it anytime.

BNESIM X Infinity includes two international phone numbers. The plan renews automatically after 1, 6, or 12 months, according to the one you have activated. If, after the expiration, you don?t wish to renew your plan, you will lose your DIDs, unless you renew your DUDs subscription only. If you want to renew your DIDs subscription only, visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap SUBSCRIPTIONS. Tap the DID subscription you wish to renew. Select the option that better suits your needs, and you?re good to go.

Finding the information about all of your phone numbers is easy. Visit the PHONE NUMBERS area of the Self Care and scroll down until you see your phone numbers.

To link one of your phone numbers to a conference room, you need to upgrade your account to BNE Pro. BNE Pro is free for 30 days. click here to activate your free trial.

n"Tap for more details" in the "Phone numbers" area on the Self Care home. Choose the number you wish to link to a conference room and "Tap for more details". In the "Incoming calls" area, select "Conference room".

The DID rates vary on the country to which the phone number belongs. Visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS to check out our rates. We have LANDLINE, MOBILE, and TOLL-FREE numbers from 40+ countries.

Getting more DIDs is easy. Visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Select the country you're interested in, the plan you wish to activate, and you're good to go.

The one month, three months, and one-year validities, as the names suggest, are valid respectively for 30 days, 3 months, and 12 months. After that, the DID renews automatically. You can cancel your DID subscription anytime. With BNESIM, you are in control.

We don't want you to lose your DIDs, and we know remembering an expiration date is a hassle. For this reason, the DIDs renew automatically for peace of mind.

Unfortunately, this is not in our hands. The authorities of some countries, especially in Europe, have started requesting personal documents such as personal ID, or a bill as proof of address, to activate a new phone number. This one is subject to the country's authorities' approval, so we can't guarantee you will be able to activate it.

It depends on the country. Usually, the local authorities require a personal ID such as a National ID or a passport and a proof of address such as a utility bill. Get in touch with us, and we will assist you. You may do so by calling 888 or by hitting the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

No need to worry, we have you covered! Here are some of the reasons why your DID renewal failed: The payment failed because there are no funds on your card. The payment failed because your card expired. We recommend you to update the information of your card or to add a new card so the payment will succeed and your plan will be renewed. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT on the PAYMENT METHOD card. Tap ADD PAYMENT METHOD and follow the instructions. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at support@bnesim.com.

Unfortunately, when making an international call, we can't guarantee the person you're calling will always be able to see from which number you're calling. Hang in there; we are working to make sure your Caller ID will be shown correctly.

With BNESIM, there is always a way to save on your communication needs. For example, get your first DID free for one month! Moreover, we have Now or Never offers on data for new users, so keep an eye on our Self Care!

BNESIM's Now or Never offers are promotions that last for a limited time. Make sure you keep an eye on the Self Care to catch them all!

Yes, we surely do, and you can set it up in a few clicks.

Visit the PHONE NUMBERS area of the Self Care and tap the number for which you wish to activate the Voice Mail.
Tap CHANGE.
Select VOICEMAIL as a forwarding option.
Tap CONFIRM.

Your Voice Mail is active. Easy, isn?t it?

The Voicemail service is free! How cool is that!?

We will notify you by SMS when you will receive a new message in your Voice Mail.

Tap the MESSAGES icon and follow the instructions.
Tap the KEYPAD icon and press o_o (located on the number 1) until you are connected to your Voice Mail.
Listen to the menu options and follow the instructions to listen to your messages or to delete them.

You can also customize your UNAVAILABLE MESSAGE by recording your messages. Listen to the menu options and follow the instructions.

Deleting a message from your Voice Mail is easy:

Tap the KEYPAD icon and press o_o (located on the number 1) until you are connected to your Voice Mail.
Listen to the menu options and follow the instructions to delete a message.

You can also customize your UNAVAILABLE MESSAGE by recording your messages. Listen to the menu options and follow the instructions.

When enabled, you will receive an SMS or/and an email, with the transcription of the messages left in your voicemail.

Yes, you can choose the language you prefer, and we'll remember your choice when you will receive a voicemail message from the same phone number.

Yes, you can. "Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Change" in the "Security settings" area, enter your new pin and tap "Update".

To associate one of your phone numbers to the voicemail, "Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add DID" in the "DID settings" area, select the DID you wish to associate to the voicemail and set the forwarding options. If you’re not a BNE Pro user, your calls will be transferred to the voicemail immediately.

If you wish to set different forwarding rules - such as transferring your calls to the voicemail after 2, 4 or 6 rings, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Yes, you can.

To associate one or more of your phone numbers to the voicemail, "Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add DID" in the "DID settings" area, select the DID you wish to associate to the voicemail and set the forwarding options. If you’re not a BNE Pro user, your calls will be transferred to the voicemail immediately.nnIf you wish to set different forwarding rules - such as transferring your calls to the voicemail after 2, 4 or 6 rings, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Yes, you can set different forwarding rules for your voicemail.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add DID" in the "DID settings" area, select the DID you wish to associate to the voicemail and set the forwarding options. If you’re not a BNE Pro user, your calls will be transferred to the voicemail immediately.

If you wish to set different forwarding rules - such as transferring your calls to the voicemail after 2, 4 or 6 rings, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Every time you receive a new voicemail, you will be notified by in-app SMS and email, if you have set one inside the BNESIM app.

To receive a transcription of your voicemails, you need to upgrade your account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Change" in the "Notifications settings" area, select the kind of notifications you want to receive and tap "Update". You can receive a transcription of your voicemail by SMS, mail, or both.

You sure can! You can use a pre-recorded one, or record new ones - with your voice or a digital voice, and use them at your convenience.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add new" in the "Welcome message settings", select the voice you wish to use and follow the instructions. When selecting the digital voice, you will also be able to choose the language fro your welcome message.

You can set unlimited welcome messages. The sky is the limit!

Not yet, but you can change the welcome message you wish to use at any time. "Tap for more details" in the "Voicemail" area on the Self Care home. Scroll down to the "Welcome message settings" area and select the welcome message you want to use.

Yes, you can. "Tap for more details" in the "Voicemail" area on the Self Care home. Scroll down to the "Welcome message settings" area and tap the "Trash" icon next to the welcome message you wish to delete.

We provide a pre-recorded default welcome message, but you can record your one with your voice or by using a digital voice too.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add new" in the "Welcome message settings", select the voice you wish to use and follow the instructions. When selecting the digital voice, you will also be able to choose the language fro your welcome message.

If you wish to listen to your voicemail messages directly from the "Voicemail" area of the Self Care, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Once you upgrade to BNE Pro, you will find all your voicemail messages in the "Voicemail" area of the Self Care. "Tap for more details" in the "Voicemail" area on the Self Care home and then tap the "Play" button in the "Messages" area to listen to your messages.

To delete a voicemail message, you can either do it after listening to the voicemail or if you are a BNE Pro user, you can delete a voicemail message directly from the "Voicemail" area on the Self Care home.

"Tap for more details" in the "Voicemail" area on the Self Care home and then tap the "Trash" icon next to the message you wish to delete.

If you wish to return a call directly from the "Voicemail" area of the Self Care, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. click here to activate your free trial.

Once you upgrade to BNE Pro, you will find all your voicemail messages - and the numbers that left them - in the "Voicemail" area of the Self Care. "Tap for more details" in the "Voicemail" area on the Self Care home and then tap the phone number you want to call back in the "Messages" area.

VPNs, or virtual private networks, are services that encrypt data before sending it over unsecured public networks. A VPN provides three main benefits: anonymity, location independence, and speed. In addition, customers who use these services are protected from ISPs or other third parties censoring their Internet connections, and an ISP cannot throttle their connection speeds. VPNs also protect sensitive information on your device from hackers and enable international Internet access.

A VPN service aims to provide online security by establishing an encrypted tunnel that prevents incoming or outgoing data leaks. This service is commonly used by people who want to access geo-restricted sites and services outside their region. When the connection is established, people in one location can access content from anywhere.

You can browse the Internet anonymously by masking your IP address with a VPN. It's a fantastic resource for various purposes, the most popular of which is watching restricted content from services like Netflix or HBO Max in other countries. In addition, VPN provides a secure web browsing experience. It does this by encrypting your traffic so that if anyone were to intercept it, they would only get gibberish information.

The main distinction between free VPN and paid VPN is in the security. Security is compromised when you use free service because it relies on slower, less sophisticated hardware. In addition, many free providers cannot guarantee their customers' protection like paid services can, so your privacy will be at risk when you use a free VPN.

BNE Guard VPN is one of the lightest VPN you can find on the market, it affects the speed of your connection minimally (up to 5% of difference). Also the load on your phone cpu and battery is so low that you can think to keep it always on.

BNE Guard VPN makes your online data unreadable to others. Once connected, you are free to enjoy the Internet in complete privacy at 8€ /month.Furthermore, you can cancel your subscription anytime with no fee.

You can activate BNE Guard VPN and bundle it up with seven other services by startingBNE Proat the promotional price of 1€ for the first month. After the trial, get access to pro features for 9.99 € /month. You can cancel your subscription anytime with no fee.

BNE Pro is a suite of services designed for professionals and SMEs who want to accelerate their business, boost productivity and save on their international communications bills.n?nBNE Pro allows to:n?nGet and use private audio & video conference roomsnActivate an enhanced voicemail never to miss a messagenUse your caller IDs to call worldwidenGet access to detailed phone recordsnAdd multiple devices to your BNESIM accountnActivate international mobile & toll-free numbersnConnect your desktop phone

BNESIM supports Apple Pay, Google Pay, and debit and credit cards as payment methods.

If you have purchased BNE Guard VPN, you will need to follow a few simple steps to install it on your phone. Please visithttps://www.bnesim.com/how-to-install-bne-guard-vpn/for step by step explanation.

BNE Guard VPN is based on WireGuard protocols, ensuring you the best performances and the transparency of a very well know open-source application.

BNE Guard VPN claims to be committed to not retaining any of the data related to your online activities. However, they will collect your email address, encrypted password, basic billing information, and order history. This is necessary for creating an account, and nearly all VPN services will do the same.

YES! BNE Guard is compatible with iOS devices, so it will work on your iPad with no issues.

You can simply download again the configuration from the selfcare

To cancel your BNE Guard VPN subscription, tap the banner with your name at the top of the selfcare. In the "Subscriptions" area, choose the BNE Guard VPN subscription and tap "Cancel subscription".

Yes, you can activate as many VPN profiles as you want.

You can install BNE Guard VPN on more than one device, but you can activate it only on one device per time. Activating on more than one would generally provide a bad/broken connection to both the devices.

Yes! Check the section Rooms on the Home Page of the BNE Self-Care. You can get one or more rooms, and use them for audio conferencing or video conferencing.

The first room is free for all users. If you want more rooms, you can activate BNE PRO and get up to three rooms included in your monthly subscription.

Individual users can host meetings with up to 3 participants, PRO users up to 10 participants, Enterprise users up to 50 participants, or webinars with unlimited viewers.

Yes! Select a nice name for your room after checking if it is available. Your room URL will be in the format:https://room.bnesim.com/chosen_name

Just enter the room from your computer or mobile and enter the PIN. Then share the URL and the PIN with your invitees and they will enter without the need of installing any app.nYou can also invite them with a calendar invitations directly from the room page, clicking on the three dots menu in the bottom right, then selecting “New Meeting”. Add all the participants' emails, decide the time and the day and they will receive a nice invitation.

Yes, the system assigns one automatically to your room at the creation, but you can always change it, so you are sure that only authorized access to the room can happen.

Enter the room page from the BNE Self-care. Click Change PIN and select any 4-digits PIN.

Enter the room page from the BNE Self-Care. The Status shows if the room is available (no participants in yet) or if a meeting is happening. We will also send you a BNE SMS when anybody is starting a meeting in one of your rooms, so you can reach him.

Each room can be accessed by your guests via phone call, for example when they don’t have internet. A list of “public” phone numbers is provided by us, you can see them when you are inside the meeting. When calling a public number, a long ID of the meeting needs to be input to access your room.n?nYou can add one or more private phone numbers and assign them to your Room to allow your customers to enter by just dialling the short pin you set for the room. Select the number from the same country as your guests, so they will not pay an international call!

There is no limit, you can use any DID number you already own or get a new one.

No, the numbers are accessible from the normal phone system. The only exception is the number starting with +83 which is an internal number reachable only by BNE users using the BNE app.

No, the numbers are accessible from the normal phone system. The only exception is the number starting with +83 which is an internal number reachable only by BNE users using the BNE app.

Enter the room page from the BNE Self-Care. At the bottom of the page, there is a section called Stats. The section is showing a graph of the meetings that happened during the last week and a history of all the meetings.

Yes! You can invite your guests with a calendar invitations directly from the room page, clicking on the three dots menu in the bottom right, then selecting "New Meeting". Add all the participants' emails, decide the time and the day and they will receive a nice invitation.

No, you can use the conference room with an individual account. Switch to BNE Pro when you will need more rooms or to have more than three participants in your meetings.

Phone participants can access the meeting with only the audio: so they can hear you and you can hear them, but they can’t see your webcam or your screen share.

Every account has already one room allocated, you just need to edit the name and check the PIN. If you want to add another one, click the + button on the Home Page of the self-care, select “Add Room” and a new room will be instantly delivered to your account.

Have you ever wondered what would happen if you ran out of data credit, and there's no Wi-Fi around to make a top-up' The answer is easy: you don't make a top-up, you make an emergency top-up! Emergency top-up is the all-new feature that allows you to top-up a little amount of national data, without expiration, that will be enough to make a few emergency calls, to communicate via WhatsApp, or receive an important email.

All you need to do is making sure you add a payment method to your account. Our system will automatically detect when you ran out of data and will show you the emergency top-up options as soon as you access the Self Care. How cool is that!?

In order to be eligible for the Emergency top-up, you need to save a payment method into your account. That way, we can have your back whenever you run out of credit, and there's no Wi-Fi around to access the Self Care and make a top-up. If you don?t want to add your payment details to your account, you can connect to a Wi-Fi network and top-up with the amount of data you need.

No need to worry, we have you covered. To be eligible for the Emergency top-up, you need to save a payment method into your account. That way, we can have your back whenever you run out of credit, and there's no Wi-Fi around to access the Self Care and make a top-up. If you don?t want to add your payment details to your account, you can connect to a Wi-Fi network and top-up with the amount of data you need.

No need to worry, we have you covered! To access the Self Care and top-up your data, you need to connect to a Wi-Fi network. We strongly recommend you add a payment method to your account, so the next time you will run out of data credit, you will be able to make an emergency top-up. The emergency top-up allows you to top-up a little amount of national data, without expiration, that will be enough to access the Self Care when there?s no Wi-Fi around, and top-up your data balance. The data credit you will top-up will be enough to make a few emergency calls, to communicate via WhatsApp, or receive an important email.

If you want to apply for a refund, hounded to get in touch with us. Our team will happily support you. You may call 888 from the BNESIM app or hit the LIVE CHAT link at the bottom of the Self Care main page. You may also drop us an email at support@bnesim.com.

When applying for a refund, we process it within 24 hours. The money will reflect in your account according to the timings established by your bank.

You can follow your order status in real-time. Keep an eye on the Self Care to check when your order is in progress, or it's on its way, or it's completed.

If you wish to cancel your order, please get in touch with us. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

No worries, we have you covered! Here are some of the reasons why your payment failed: There are not enough funds on your card. The card you have saved on the BNESIM app expired. If you need to update your card?s details, please follow the steps below: Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT in the PAYMENT METHODS area. Tap ADD PAYMENT METHOD. Type in your new card?s details, and you?re good to go.

When applying for a refund, we process it within 24 hours. The money will reflect in your account according to the timings established by your bank. We recommend you to get in touch with your bank to check the status of your refund.

If the address you have provided is wrong and your order has not been shipped yet, please contact us immediately, and we will amend it. If the order has been shipped already, it is not possible to make any amendments to the shipping address. Get in touch with us, and we?ll find a solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

We are so sorry for the inconvenience. If you have received a damaged SIM, please contact us. You will need to return the damaged item in the same conditions you have received it, including the original packaging. We will either refund you or send you a replacement SIM. You may get in touch with us by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

We are so sorry for the inconvenience. Please get in touch with us, our Customer Support team will help you figure out what happened. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

Once your order is shipped, we will send you an email containing the link to track your order. Click it, and you will know where your SIM is. You can also track your shipment through the Self Care. Visit the DATA DETAILS area and tap the card ARRIVING SOON. Tap TRACKING and see where your SIM is.

We ship worldwide, but unfortunately, we are unable to ship to the following countries: Iran, Israel, Qatar. If you would like to receive your SIM in one of the countries mentioned above, please get in touch with us before placing your order, and we will try to find an alternate solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

If you would like to receive your SIM in one of the countries not included in the list of countries where we ship, please get in touch with us before placing your order, and we will try to find an alternate solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

When placing a new order, you can choose between two shipping options: Express Shipping: 19 EUR to receive your SIM in 2 to 3 business days through DHL. Regular Shipping: 9.90 EUR to receive your SIM in up to 15 working days.

An Express Shipment usually takes 2 to 3 business days to reach its final destination. We ship our express shipping orders through DHL.

A Regular Shipment might take up to 15 working days to reach its final destination.

We are so sorry for the inconvenience. Please get in touch with us, our Customer Support team will help you figure out what happened. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

If the address you have provided is wrong and your order has not been shipped yet, please contact us immediately, and we will amend it. If the order has been shipped already, it is not possible to make any amendments to the shipping address. Get in touch with us, and we?ll find a solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

We are so sorry for the inconvenience. If you have received a damaged SIM, please contact us. You will need to return the damaged item in the same conditions you have received it, including the original packaging. We will either refund you or send you a replacement SIM. You may get in touch with us by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

We are so sorry for the inconvenience. Please get in touch with us, our Customer Support team will help you figure out what happened. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

Unfortunately, we don't have control over the custom fees. It is part of the regulations of each country. If the courier is asking you to pay for the customs fees, you will need to pay to receive your SIM.

Online transactions may be flagged as high-risk by our bank. To proceed with the order, the customer needs to go through the KYC procedure. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

If we require you to go through the KYC procedure, it may be possible that your transaction has been flagged as high-risk by our bank. If you want to proceed with your order, you need to provide us with the required documents. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

If you need to go through the KYC procedure, you will be notified by email. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours. We need you to reply to our email providing: Your name and surname Your residence address A photo in which are visible, in the same shot (no Photoshop/ photo cut and paste), your Identity document with your photo (Passport or national ID or Driving License), and the credit/debit card used for the payment. You can cover the card number with a piece of paper, but please leave the last 6 digits and the card?s holder name readable. You will be notified by email to confirm we received your documents. We will let you know if the KYC procedure is concluded and your account unblocked, or if we need further clarifications, within 48 hours.

If the KYC identification procedure is unsuccessful or if you don't reply to our email within 5 days, the following actions will be taken: Your account will be permanently blocked. The payments made will be reversed. The used credit/debit card will be reported as stolen. We will inform the authorities to start an investigation. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

No worries, we have got you. The reason why your account has been blocked might be we have requested you to complete the KYC identification procedure, and you have not provided us with the requires documents. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours. We need you to reply to our email providing: Your name and surname Your residence address A photo in which are visible, in the same shot (no Photoshop/ photo cut and paste), your Identity document with your photo (Passport or national ID or Driving License), and the credit/debit card used for the payment. You can cover the card number with a piece of paper, but please leave the last 6 digits and the card?s holder name readable. You will be notified by email to confirm we received your documents. We will let you know if the KYC procedure is concluded and your account unblocked, or if we need further clarifications, within 48 hours. If the KYC identification procedure is unsuccessful or if you don?t reply to our email within 5 days, the following actions will be taken: Your account will be permanently blocked. The payments made will be reversed. The used credit/debit card will be reported as stolen. We will inform the authorities to start an investigation. If you haven?t received our email, please get in touch with us, and we will resend it. You may do so by calling 888 from the BNESIM App, or by hitting the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at support@bnesim.com.

You may call our customer support by dialing 888 on the BNESIM app's dialer. You can also drop us an email at support@bnesim.com.

You may message our customer support by tapping the LIVE SUPPORT CHAT link at the bottom of the Self Care main page, or you can email us at support@bnesim.com. You may also reach us by sending us a message on our Facebook page.

Our Customer Support email is support@bnesim.com.

Yes, you may do so through our Facebook, Instagram, LinkedIn, or Twitter pages, but we recommend you to use the live chat or the email for a faster response.

We can support you in English, Italian, and Tagalog.

Yes, our support is available 24/7. Mobile operators never sleep :D

If the call to 888 is not going through, we recommend you to check your Internet connection and try again. If you can't still get in touch with us, you can drop us an email at support@bnesim.com or message us through the in-app live chat. Tap the link LIVE SUPPORT CHAT at the bottom of the Self Care main page, and we will answer shortly.

To receive our emails to your primary email folder, you need to mark them as NOT SPAM on your email's settings