POPULAR ARTICLES
How can I find prices for all the different plans?
Hit the TOP-UP button placed on your data plans? cards in the DATA DETAILS area of the Self Care.
We have a data plan for your every need.
Here?s a tip: you can save 30% by activating a daily plan!
How can I top-up my data credit?
Hit the TOP-UP button placed on your data plans? cards in the DATA DETAILS area of the Self Care.
We have a data plan for your every need.
Here?s a tip: you can save 30% by activating a daily plan!
Is there a limit on the DIDs I can activate?
Absolutely NOT! You can activate unlimited DIDs from 40+ countries worldwide.
Get one by visiting the DID SETTINGS area of the Self Care, and tapping GET MORE PHONE NUMBERS. The first DID is free for the first month!
When does my DID renew?
Your DID renews automatically after 30 days if you have subscribed to the one month plan, after 3 months if you have subscribed to the three months plan, and after 12 months if you have subscribed to the one year plan.
How can I buy a SIM card from the app?
You may purchase a SIM card by visiting the DATA DETAILS area of the Self Care and tapping ADD SIM CARD.
How much would I pay to make calls abroad?
No matter how far you travel, our call rates are pay-per-minute, and you'll pay according to the Zone you're calling, regardless of your location.
Our calling countries are split into three zones: A, B, C. The Zone A includes the cheapest countries. Zone C is the one including the most expensive countries. The ?most wanted? countries are included in Zone A.
You can find the prices for all the voice plans in the VOICE DETAILS area of the Self Care. Hit the TOP-UP button placed on the Zones? cards and check out our rates.
Here?s a practical example of how the voice credit is used when you?re making calls to different Zones.
Let?s assume you have 50 minutes.
If you?re calling a country included in Zone A, you can use your full allowance.
If you?re calling a country which is part of Zone B, your allowance will be 25 minutes.
If you?re calling a Zone C country, your available minutes will be 12.5.
How can I buy an eSIM?
Click the Plus button at the bottom of the self care home page and tap "Add eSIM". Next, choose the country and the data plan you wish to activate. If you need to change country, you can do so by clicking the button "Change country" below the country's name at the top of the page.
How can I install an eSIM?
How can I install an eSIM?
Android:
1. Check if your phone is updated to the last version of Android, the eSIM technology is very new and you can expect improvements with the new OS releases.
2. In the phone settings, under Network and Internet the + next to Mobile Network, then tap "Don’t have a SIM card? Download your SIM instead". The text can differ between different brands of phones, but should always be located in the Network and Internet section.
3. Scan the QR code.
4. Label your cellular plan with the eSIM name, so you can differentiate your plans and understand which eSIM is in use.
5. Configure the APN: as per the normal SIM, you still need to configure the APN. Check how to do it directly from the Self-Care, section Need Help? > APN & Device settings.
6. Choose the new eSIM as preferred for Mobile Data.
7. Enable Mobile Data Roaming.
How do I know if my phone supports the eSIM?
As of November 2021, the current known list of eSIM supported devices are:
Apple:
iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 Mini
iPhone 12, 12 Pro, 12 Pro Max, 12 Mini*
iPhone SE*
iPhone 11, 11 Pro, 11 Pro Max*
iPhone XS, XS Max*
iPhone XR*
iPad Pro 12.9-inch (4th generation)
iPad Pro 12.9-inch (3rd generation)
iPad Pro 11-inch (2nd generation)
iPad Pro 11-inch (1st generation)
iPad Air (4th generation)
iPad Air (3rd generation)
iPad (8th generation)
iPad (7th generation)
iPad mini (5th generation)
Samsung
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy Note 20 FE 5g
Samsung Galaxy Note 20 FE
Samsung Galaxy Note 20 Ultra, Ultra 5g
Samsung Note 20+
Samsung Fold LTE model
Samsung Galaxy Z Fold3 5G
Samsung Galaxy Z Flip 5G
Samsung Galaxy Z Flip
Samsung Galaxy S20, s20+ and S20 Ultra (Single SIM Nano-SIM and/or eSIM models)
Samsung Galaxy Z Fold2 5G
Samsung Galaxy Fold
Google Pixel:
Google Pixel 6 Pro
Google Pixel 6
Google Pixel 5a 5G
Google Pixel 5
Google Pixel 4a
Google Pixel 4
Google Pixel 3 & 3XL (Limited support)
Google Pixel 2
Microsoft:
Microsoft Surface Duo
Windows 10 PCs
Huawei:
Huawei P40 and P40 Pro **
Oppo:
Oppo Find X3 Pro
Sony:
Sony Xperia 10 III Lite
Others:
Nuu Mobile X5
Lenovo Yoga 630
HP Spectre Folio
Gemini PDA
Motorola Razr 2019
Palm Palm
Not supported:
*iPhones purchased from China or Hong Kong are dual (physical) sim, with no eSIM.
Pixel 3a purchased in South East Asia
No support for by Android Q Beta versions
Samsung Galaxy S20 Hybrid Dual SIM – Samsung produce both eSIM and no eSIM versions
**Huawei P40 Pro+ has no eSIM support
LG, HTC, Xiaomi, Honor, RealMe, OnePlus, Vivo