My BNESIM

ACTIVATING YOUR SIM

Do I need a internet connection to go through the activation process?

Why should I use my full name in order to activate my SIM?

I have an Android. How can I download the APN profile?

I have an iPhone, can I set the APN Profile manually?

Can I use the BNESIM SIM card into different devices?

I lost the card with my SIM's activation code. What do I do?

I am following the in-app SIM installation guide, but I can't find the settings on my phone.

The green led at the end of the SIM card installation doesn't turn green.

I have turned off the Wi-Fi, but the led at the end of the SIM card installation doesn't turn green.

I don't have a working data connection.

What is the troubleshooting?

What happens if I don't find a solution in the troubleshooting?

What is the ICCID?

Where can I find my SIM's ICCID?

What is my SIM's phone number?

How can I change or cancel my plan?

Can I use my data credit if I cancel my plan?

What happens to my remaining data when I change my plan?

What happens if my data runs out before my plan renews?

What happens to my ONE-TIME data allowance if I buy more ONE-TIME data credit?

Is my data credit really without expiration?

Is my data connection encrypted?

Nobody is answering my support request. What do I do?

How can I change my password?

How do I activate my SIM?

What is the difference between Individual, Pro and Enterprise accounts?

What are the benefits of BNE Pro?

Do I need to subscribe to BNE Pro in order to add a new device to my BNESIM account? Yes, you need to upgrade your account to Pro if you want to add more devices to your BNESIM account.

You can try it for free for 30 days. click here to activate your free trial.

Do you have the eSIM?

How can I check if my phone is blocked under Turkish IMEI regulations?

TROUBLESHOOTING

REGISTERING A NEW ACCOUNT

Do I need to have a BNESIM SIM card to register a new BNESIM account?

Is it mandatory to buy a SIM card while registering a BNESIM account?

How can I buy a SIM card from the app?

I have received my SIM card. How do I proceed?

Do I need the BNESIM App if I only need to use data?

Why do I need to use my mobile number to register a BNESIM account?

Why should I use my social accounts to register a BNESIM account?

TROUBLESHOOTING

I didn't receive my OTP.

LOGGING IN INTO YOUR ACCOUNT

How can I log in into my account?

What is my username?

TROUBLESHOOTING

I lost my password. How can I recover it?

I can't login into my BNESIM account.

I didn't link any of my social accounts to the BNESIM account. Can I recover my password?

MANAGING MY ACCOUNT DETAILS

Where can I find my account details?

How can I edit my account details?

Can I change my email address?

Why do I need to verify my email?

How can I change my password?

Can I update my payment method?

How can I add a new payment method?

How can I manage my subscriptions?

Why do I need to connect my BNESIM account to all of my social accounts?

How can I connect my BNESIM account to my social accounts?

Can I disconnect my BNESIM account from my social accounts?

How can I add a new address?

How many addresses can I add to my BNESIM account?

How can I update my shipping address?

Can I change the name associated to my BNESIM account?

How can I opt-out from your promotional emails?

Can I upload a profile picture on the BNESIM app?

How can I get an invoice for my orders?

How much does BNE Pro cost?

What are the benefits of BNE Enterprise?

How much does BNE Enterprise cost?

What are the connected devices?

How many mobile devices can I add to my BNESIM account?

What are the benefits of adding one or multiple devices to my BNESIM account?

Is there a way to check which are the devices connected to my BNESIM account?

What happens once the BNE Pro free trial is over?

Can I connect any desktop phone to my BNESIM account or do I need to buy one from BNESIM?

How many desktop phones can I connect to my BNE Pro account?

How can I get an invoice for my orders?

SECURITY AND PASSWORD

Do I need to be a certain age to join BNESIM?

Someone has used my card to activate a BNESIM account. What do I do?

KYC PROCEDURE MY ACCOUNT

What is the KYC procedure?

Why do I need to go through the KYC procedure?

How do I go through the KYC procedure?

What will happen if I don't go through the KYC procedure?

PAYMENT METHODS

How can I add a new payment method?

Can I update my payment method?

I don't want to pay on my card. What other payment options are available?

How can I apply for a refund?

SUBSCRIPTIONS

How can I cancel or change a subscription?

ADDRESSES

How can I add a new address?

How many addresses can I add to my BNESIM account?

Can I change my shipping address after placing an order?

TROUBLESHOOTING

I lost my password. How can I recover it?

I didn't receive the password recovery email.

Why is my account blocked?

My account has been stolen. What do I do?

BILLING INFORMATION

What's billing information?

DOCUMENTS

Why do I need to provide documents and when?

What happens if I delete my saved documents?

Country rates

Can I see the details for a specific country?

How can I find the best data and voice offers available in the country where I currently am?

Will BNESIM automatically detect any change of country?

MY SIM INFORMATION

Can I make calls with my SIM?

Can I rename my SIM cards?

Can I set some filters to search for a specific data session?

Can I get a copy of my data consumption report? How?

MANAGING MY PLAN

Can I change or cancel my plan?

Does my plan renew automatically?

When does my plan renew?

What happens to my ONE-TIME data allowance if I activate a plan?

Can I pause my plan?

Can I use my BNESIM SIM card into different devices?

RATES, PLANS AND TOP-UPs

How much would I pay to use data abroad?

How can I find prices for all the different plans?

What is the difference between Global, Regional and National data?

Can I activate a Global plan and a National plan at the same time or should I first finish my global data allowance?

Can I activate a National plan before I reach my destination?

Is there a limit on the data plans I can activate?

How can I top-up my data credit?

How much will I pay for roaming charges?

Will I get a free SIM by activating the free trial?

What are the one-time, daily and monthly plans?

How does the ONE-TIME plan work?

How does the Monthly validity work?

Will the monthly plans renew automatically?

Do you have any unlimited plans?

What is a BOOSTER?

How does the RESTART of a plan work?

Do you have any offers on data plans? How do I get the best prices with BNESIM?

EMERGENCY TOP-UP

What is the Emergency top-up?

How to activate the Emergency top-up?

Who is eligible for the Emergency top-up?

CONSUMPTION DETAILS

How can I find my consumption details?

Can I check the consumption details related to one month ago?

How can I check my remaining balance?

How Can I Check My Remaining Balance?
We’ve made it easy for you to check your remaining balance! Simply follow these steps:

Visit the Self Care: Go to the CALLS area within the Self Care app.
Locate Your Balance: Your available balance is prominently displayed on the Zones cards.

This way, you can quickly and conveniently keep track of your balance whenever you need it!n

I've used up all the data. How do I get more?

With BNESIM, you can top-up your data credit in seconds. Here's what you need to do: Visit the DATA DETAILS area of the Self Care. Tap TOP-UP in one of your active data plans? cards. Select the plan you wish to activate (one-time, daily, monthly). Select the amount of data you wish to top-up, and you?re good to go. Here?s a tip: activate a daily plan and save 30%!

Is my data credit really without expiration?

Your data credit is without expiration if you activate the one-time (pay-as-you-go) data. The daily and monthly plans, as the names suggest, are valid respectively for 1 and 30 days. After that, any remaining data credit will be reset, the plans will automatically renew, and new data credit will be added to your account.

You can change or cancel your plan anytime. With BNESIM, you are in control.

Does making a call consume my data allowance?

Just like all the mobile apps, the BNESIM App requires data to allow you to make a call or to use its functionalities. You may use a Wi-Fi connection if you want to save data.

How can I reduce my data usage on iPhone?

Here are a few tips to reduce your data usage:
- Disable the automatic app updates.
- Disable the background app refresh.
- Disable iCloud.
- Disable the Wi-Fi assist.
- Disable the cellular data for unused apps.
- Limit your use of streaming services.n

How can I reduce my data usage on Android?

Here are a few tips to reduce your data usage:

- Limit your data usage in Android settings.
- Restrict app background data.
- Use data compression in n
- Update apps over Wi-Fi only.
- Limit your use of streaming services.
- Set Google Maps for offline use.
- Optimize Account Sync settings.n

ABOUT BNESIM SIM CARDS

Will your SIM fit into my phone?

It surely will! Our SIM comes in three sizes: standard, micro, and nano.

Can I use BNESIM SIM card to watch Netflix?

We strongly advise against using a mobile data connection for streaming services such as Netflix as it might drain your data credit. Here?s a tip: Netflix allows to download some of its movies and TV series episodes. Connect to a Wi-Fi network, download your favorite shows, and watch them offline.

What is your reduced data speed?

When you activate and Unlimited data plan, you will be credited with the amount of data you have purchased. Once your full speed allowance is over, we will still allow you to use data, but at a slower speed (128kbps). You will still be able to make calls through our app or to check your WhatsApp messages.

Can I use my personal hotspot to share my data?

Yes, you may, if your device is compatible with our SIM and if the country you are in allows us to use the data tether.

Can I access the Self Care if I don't have an Internet connection?

Just like most of the apps, you need an Internet connection to access the Self Care. If you run out of credit and you have added a payment method to your account, though, you will be able to access the Self Care and make an emergency top-up. The emergency top-up allows you to top-up a little amount of national data, without expiration, that will be enough to make a few emergency calls, to communicate via WhatsApp, or receive an important email. How cool is that!?

How many SIM cards can I have under the same account?

You can have unlimited SIM cards and eSIMs profiles under the same account. The sky is the limit!

Can I set a SIM card as default?

Yes. "Tap for more details" in the "Data" area of the Self Care home. Here you will be able to see all your SIM cards and eSIMs. Enable "View as default" on the SIM or eSIM you wish to set as default, and you’re good to go.

Can I have a physical SIM card and an eSIM?

Yes, you can have unlimited SIM cards and eSIM profiles simultaneously. The sky is the limit!

eSIM

Why is there more than one eSIM? What is the difference?

Each eSIM is offered in partnership with a different mobile operator. They differ in coverage and price. We are working on adding more operators to give you more options and always the best pricing and quality.

Don’t worry, having a big selection doesn’t make things more complicated. You can always check the rates and the coverage in a few seconds. Just click the banner related to the country where you are currently located on the home page of the Self-Care. You will find all the options for that country, with the price and the local coverage.

Tip and tricks: if you are not in your destination yet, change the country by clicking "Other countries" at the top of the page.

How can I check the eSIM coverage?

Click the Plus button at the bottom of the app's home page and tap "Add eSIM". Choose a country and click on "Coverage" to see all the other countries covered by that eSIM profile.

Do I need to provide a government ID to activate an eSIM?

At the moment you don't need to provide any government ID to activate an eSIM, because they are Data-only.

Is the eSIM valid in the TOP 88 countries?

No, each eSIM has different coverage and it doesn't match the TOP 88 countries covered by BNE SIM card. For this reason, we offer only national plans for the eSIM. But don't worry, by using one or more eSIMs, you can match the same coverage of BNESIM X and even reach more countries!

Does the eSIM expire?

No, the eSIM doesn't have an expiration. For this reason, we suggest not to delete it after coming back from your travel. You may use it again in the future, just by adding some new data packages.

How long does it take to receive an eSIM?

The eSIM is delivered instantly to your device. Most of our customers purchase and activate the eSIM at the destination, often at the airport. Our suggestion is to get the eSIM at home before leaving, it may be difficult to find open Wi-Fi at your destination to purchase the eSIM!

How do I know if my destination is covered?

Click the Plus button at the bottom of the self care home page and tap "Add eSIM". Choose a country and click on "Coverage" to see all the other countries covered by that eSIM profile.

How do I top-up my eSIM?

Click the Plus button at the bottom of the self care home page and tap "Top-up data". Then choose your eSIM in the top menu and your destination in the list of countries.
You will be able to choose among monthly, daily, and no expiration (One Time) packages, with different prices for different quantities of data.

Tip and Tricks: the system will tell you if the other offers available have a lower or higher price. So you may understand if it is better to top up your current eSIM or get a new one.

Which eSIM is the best for me?

All the eSIM are good, some have wider coverage, some lower prices for specific destinations. Just compare them to your possible destinations. Anyway, you can get more than one, so there is no need to find out the absolute best.

Do I have to delete my eSIM after using it?

No, most of the phones have no limitations on the quantity of eSIM you can keep installed, so you can simply inactivate it, activating another eSIM, and activate it again when you will need it.

Can I gift an eSIM to someone?

This feature is not implemented yet, but we are working on it. Stay tuned!

My device is not compatible. What do I do?

Get a BNE SIM card: technically, it contains up to 10 eSIM already provisioned in a single chip and can automatically choose the best for you at the destination. No need to update your phone, if you don’t want to yet!

Can I convert my physical SIM into an eSIM?

The coverage of a single eSIM profile doesn’t completely match the coverage of a physical SIM card. According to where you are traveling, you may need to get more than one eSIM to have the same coverage. If you have outstanding national credits on your physical BNESIM SIM card, you can get in touch with our customer care and ask to transfer them to an eSIM.

Do I need to activate an eSIM every time I travel to a new country?

No, if you already have an eSIM covering the new country, you can simply top it up with a new package. Click the banner on the home page showing the country where you are currently located and check if the eSIM you own is covering your destination. Check the other offers too. Sometimes getting a new eSIM may be cheaper than topping up the one you already have.

Tip and tricks: if you are not in your destination yet, change the country by clicking "Check another country" at the top of the page.

How do I scan the QR code to install the eSIM?

After purchasing a BNE eSIM, you will receive a QR code by email. If you want to use the eSIM on the same phone, you can open the email from another device or install your eSIM manually by using the SM-DP+ Address and the activation code provided in the same email.

What happens if I delete my eSIM profile?

Please, make sure you don't delete your eSIM profile under any circumstances. Once deleted, it will no longer be possible to install it again, and you will need to buy a new one.

How can I buy an eSIM?

Click the Plus button at the bottom of the self care home page and tap "Add eSIM". Next, choose the country and the data plan you wish to activate. If you need to change country, you can do so by clicking the button "Change country" below the country's name at the top of the page.

How can I install an eSIM?

How can I install an eSIM?

Android:
1. Check if your phone is updated to the last version of Android, the eSIM technology is very new and you can expect improvements with the new OS releases.
2. In the phone settings, under Network and Internet the + next to Mobile Network, then tap "Don’t have a SIM card? Download your SIM instead". The text can differ between different brands of phones, but should always be located in the Network and Internet section.
3. Scan the QR code.
4. Label your cellular plan with the eSIM name, so you can differentiate your plans and understand which eSIM is in use.
5. Configure the APN: as per the normal SIM, you still need to configure the APN. Check how to do it directly from the Self-Care, section Need Help? > APN & Device settings.
6. Choose the new eSIM as preferred for Mobile Data.
7. Enable Mobile Data Roaming.

How do I know if my phone is eSIM compatible?

*Note: This list covers additional devices and categories that support eSIM technology but weren't fully detailed in the listings. It's important to note that eSIM support can vary by region, specific model variants, and software versions. Always check with the manufacturer or carrier for the most up-to-date information on eSIM compatibility for a specific device.

Apple:
iPhones:
iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 Mini
iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 Mini*
iPhone SE*
iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max*
iPhone XS, iPhone XS Max*
iPhone XR*
iPads:
iPad Pro 11-inch (1st generation, 2020)
iPad Pro 11-inch (2nd generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 11-inch (4th generation)
iPad Pro 12.9-inch (3rd generation, 2020)
iPad Pro 12.9-inch (4th generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 12.9-inch (6th generation)
iPad Air (3rd generation, 2019, model A2123)
iPad Air (later generations with cellular capability)
iPad (7th generation, 2019, model A2198)
iPad (8th generation)
iPad (9th generation)
iPad (10th generation, 2022)
iPad Mini (5th generation, model A2124)
iPad Mini (6th generation)
Apple Watches:
Apple Watch Series 3 (GPS + Cellular)
Apple Watch Series 4 (GPS + Cellular)
Apple Watch Series 5 (GPS + Cellular)
Apple Watch SE (1st generation, GPS + Cellular)
Apple Watch Series 6 (GPS + Cellular)
Apple Watch Series 7 (GPS + Cellular)
Apple Watch Series 8 (GPS + Cellular)
Apple Watch SE (2nd generation, GPS + Cellular)
Apple Watch Series 9 (GPS + Cellular)
Apple Watch Ultra
Apple Watch Ultra 2
Macbook:
MacBook Pro with 5G (2023)

Google:
Smartphones:
Google Pixel 2 (only with Google Fi service)
Google Pixel 2 XL (only with Google Fi service)
Google Pixel 3 (not including phones bought in Australia, Taiwan or Japan. Phones bought with US or Canadian carriers other than Spring and Google Fi don’t work with eSIM)
Google Pixel 3 XL
Google Pixel 3a (not including phones bought in Japan or with Verizon service)
Google Pixel 3a XL
Google Pixel 4
Google Pixel 4 XL
Google Pixel 4a
Google Pixel 5
Google Pixel 5a
Google Pixel 6
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 7
Google Pixel 7 Pro
Google Pixel 7a
Google Pixel 8
Google Pixel 8 Pro
Google Pixel Fold
Google Pixel 9 series
Wearables:
Google Pixel Watch
Google Pixel Watch 2
Tablets:
Google Pixel Tablet (cellular version, if available)

Samsung:
Smartphones:
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy S20 Ultra
Samsung Galaxy S21
Samsung Galaxy S21+
Samsung Galaxy S21 Ultra
Samsung Galaxy S22
Samsung Galaxy S22+
Samsung Galaxy S22 Ultra
Samsung Galaxy S23
Samsung Galaxy S23+
Samsung Galaxy S23 Ultra
Samsung Galaxy S23 FE
Samsung Galaxy S24
Samsung Galaxy S24+
Samsung Galaxy S24 Ultra
Samsung Galaxy Note 20
Samsung Galaxy Note 20 Ultra
Samsung Galaxy Z Fold
Samsung Galaxy Z Fold2
Samsung Galaxy Z Fold3 5G
Samsung Galaxy Z Fold4
Samsung Galaxy Z Fold5
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip 5G
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Z Flip4
Samsung Galaxy Z Flip5
Samsung Galaxy A54 5G
Smartwatches:
Samsung Galaxy Watch3
Samsung Galaxy Watch4
Samsung Galaxy Watch4 Classic
Samsung Galaxy Watch5
Samsung Galaxy Watch5 Pro
Samsung Galaxy Watch6
Samsung Galaxy Watch6 Classic
Tablets:
Samsung Galaxy Tab S9 (cellular version)
Samsung Galaxy Tab S9+ (cellular version)
Samsung Galaxy Tab S9 Ultra (cellular version)
Samsung Galaxy Tab S9 FE (cellular version)
Samsung Galaxy Tab S9 FE+ (cellular version)
Other Samsung Devices:
Samsung Galaxy Book2 (cellular version)
Samsung Galaxy Book3 (cellular version)
*The following Samsung devices are not compatible with eSIM:
Samsung Galaxy S20 FE 4G/5G
Samsung S20/S21 (US versions)
Galaxy Z Flip 5G (US versions)
Samsung Note 20 Ultra (Versions from the US and Hong Kong)
Samsung Galaxy Z Fold 2 (Versions from the US and Hong Kong)

Xiaomi:
Smartphones:
Xiaomi 14
Xiaomi 14 Pro
Xiaomi 13, Xiaomi 13T, Xiaomi 13 Lite, Xiaomi 13 Pro, Xiaomi 13T Pro
Xiaomi 12T Pro
Xiaomi Mi 11
Xiaomi Mi 11 Pro
Xiaomi Mi 11 Ultra
Wearables:
Xiaomi Watch 2 Pro
Tablets:
Xiaomi Pad 5 Pro 5G

Huawei:
Smartphones:
Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro
Huawei P40 G
Huawei Pura 70 Pro
*The Huawei P40 Pro+ and P50 Pro are not compatible with eSIM.
Tablets:
Huawei MatePad Pro 5G (2021) - both 12.6-inch and 10.8-inch variants
Huawei MatePad Pro 12.6 (2021) - cellular model
Huawei MatePad 11 (2021) - LTE version
Huawei MatePad 10.4 (2020) - cellular variant
Smartwatches:
Huawei Watch 2 Pro
Huawei Watch 2 2018
Huawei Watch 3
Huawei Watch 3 Pro
Huawei Watch 4
Huawei Watch 4 Pro

Oppo:
Smartphones:
Oppo Find X3 Pro
Oppo Find X3
Oppo Find X5
Oppo Find X5 Pro
Oppo Find X6 Pro
Oppo Find X7 Ultra
Oppo Find N2 Flip
Oppo Reno 5A
Oppo Reno 6 Pro 5G
Oppo Reno 9A
Oppo Reno10 Pro+
Oppo A55s 5G
Smartwatches:
Oppo Watch (cellular version)

Sony:
Sony Xperia 10 III Lite
Sony Xperia 1 IV
Sony Xperia 5 IV
Sony Xperia 10 IV
Sony Xperia 1 V
Sony Xperia 5 V
Sony Xperia 10 V
Sony Xperia Ace III

Motorola:
Motorola Razr 2019
Motorola Razr 5G
Motorola RAZR 40
Motorola RAZR 40 Ultra
Motorola Razr+
Motorola EDGE 40 Pro
Motorola G53 5G
Motorola G52J 5G
Motorola G53J 5G
Motorola Edge 50 Ultra
Motorola Edge 50 Fusion
Motorola Edge 50 Pro
Motorola Moto G Power (2024)
Motorola Moto G (2024)
Motorola Moto G34
Motorola Edge (2023)
Motorola Edge+ (2024)

Oneplus:
OnePlus 10 Pro
OnePlus 11
OnePlus 11R
OnePlus 11 Pro
OnePlus 9 Pro
OnePlus 9
OnePlus Nord CE 2 5G
OnePlus Nord 2T
OnePlus Nord N100
OnePlus Nord N200

Sharp:
SHARP Aquos Sense6s
SHARP Aquos Sense 7
SHARP Aquos Sense 7plus
SHARP Aquos Wish
SHARP Aquos Wish 2 SHG08
SHARP Aquos Wish3
SHARP Aquos Zero 6
SHARP Aquos R8
SHARP Aquos R8 Pro
SHARP Simple Sumaho6
Vivo
Vivo X90 Pro
Vivo V29 Lite 5G (eSIM supported only in Europe)

Other eSIM-compatible devices
BNESIM Pocket WiFi
myPhone NOW eSIM
Gemini PDA
Rakuten Mini
Rakuten Big-S
Rakuten Big
Rakuten Hand
Rakuten Hand 5G
Surface Pro X
Honor Magic 4 Pro
Honor Magic 5 Pro
Honor 90
Fairphone 4
DOOGEE V30
HAMMER Blade 3
HAMMER Explorer PRO
HAMMER Blade 5G
Nokia XR21
Nokia X30
Nokia G60 5G

Why does an eSIM have multiple offers? How to choose the right one?

Each eSIM is offered in partnership with a different mobile operator. They differ in coverage and price. We are working on adding more operators to give you more options and always the best pricing and quality.

Don’t worry, having a big selection doesn’t make things more complicated. You can always check the rates and the coverage in a few seconds. Just click the banner related to the country where you are currently located on the home page of the Self-Care. You will find all the options for that country, with the price and the local coverage.

Tip and tricks: if you are not in your destination yet, change the country by clicking "Check another country" at the bottom of the page.

OFFERS AND PROMOTIONS

Do you have any offers on data plans? How do I get the best prices with BNESIM?

With BNESIM, there is always a way to save on your communication needs. For example, you can save up to 30% by activating a daily data plan. Our daily rates start from 6.00 EUR for 100MB in the TOP 88 countries. How cool is that!? Moreover, we have Now or Never offers on data for new users, so keep an eye on our Self Care!

What is BNESIM's Now or Never offer?

BNESIM's Now or Never offers are promotions that last for a limited time. Make sure you keep an eye on the Self Care to catch them all!

COVERAGE DATA

How can I find the list of the covered countries?

With BNESIM's Self Care, all the essential information is at your fingertips! There are different ways to check out our global coverage: In the DATA DETAILS area of the Self Care, you can tap TOP 88 to check the list of the countries where we can offer flat data rates, or you can tap ALL to check the whole list of covered countries. You can scroll the list, or you can type the country you?re looking for in the SEARCH field. By tapping the name of the country, you will access all the information related to our offer in that country. More specifically, you will know which data plans you can activate, which calling Zone that country belongs to, what is the international prefix, which voice plans you can activate, and if there?s any phone number available. 2. By tapping TOP-UP on one of your data plans? cards, you can check out our data plans. Tap the COVERAGE link to check the list of the covered countries.

SHIPPING DATA

Can I update my shipping address if my order is under process?

We recommend you to get in touch with us immediately if you wish to update your shipping address. If the order is still under process, we might not have scheduled a pick-up yet, and we can use a different address. Once the order has been picked up by the courier, it is no longer possible to make changes.

TROUBLESHOOTING

I have no Internet connection.

Possible Reasons for No Internet Connection:

- You might have run out of data.
- Your SIM or eSIM does not cover the country you are currently in.
- You traveled to a new country and forgot to recheck your APN settings.
- You are not connected to a right network.
- You’re connected to a Wi-Fi network (disconnect to use mobile data).
- Mobile data is not enabled.
- Mobile roaming is not enabled.
- Your phone is in airplane mode.
nIf the problem persists:
- Tap the LIVE SUPPORT button. In the BNESIM app.
- Drop us a message in WhatsApp at +19472221656
- Email us at [email protected] for further help.

My data connection is slow.

Check Your Connection Status:

- Always review your data account in the CONNECTION STATUS area of Self Care.
- If you see a red light, tap TROUBLESHOOTING for more details.
Possible Reasons for a Slow Data Connection:
- You’ve activated an unlimited data plan and have used up your high-speed data allowance, so your speed has been throttled.
- The 4G connection is weak in your current location.
- The signal is poor, which may be due to physical obstructions or network congestion.
- Your phone might be running slow, affecting data performance.
If the problem persists:
- Tap the LIVE SUPPORT button in Self Care.
- Or email us at [email protected] for further assistance.

I can't download the APN profile.

No worries, we've got you covered. If you?ve got an iPhone and could not manage to download the APN Profile directly from the BNESIM App, you can manually download it by visiting https://apn.bnesim.com. If you?ve got an Android, unfortunately, you can?t download the APN Profile. You need to set it up from your phone?s settings. Tap SIM CARDS & MOBILE NETWORKS. Select your BNESIM SIM card. Tap ACCESS POINT NAMES. Tap NEW APN. Type ?BNESIM? in the NAME field and ?rh? in the APN field. Tap MORE, and then SAVE.

My SIM is obsolete. What can I do?

We've got you covered. All you need to do if you've got an old SIM is to contact us and provide us with your address and mobile number. We will send you a replacement SIM for free, shipping included. Once you receive your new SIM, get in touch with us. We will activate it and port any numbers or credits from your previous SIM card. We strongly recommend you do not attempt to activate the SIM by yourself.

I lost my SIM. What should I do?

We’re sorry to hear you lost your SIM!
But no worries, here’s what you can do:

- Order a new SIM from BNESIM.
- We will transfer your account and any remaining credits from your previous SIM to the new one.

Feel free to reach out if you need any further assistance!n

My data is over, I am not eligible for the Emergency top-up and I can't access the Self Care. What do I do?

No need to worry, we have you covered! To access the Self Care and top-up your data, you need to connect to a Wi-Fi network. We strongly recommend you add a payment method to your account, so the next time you will run out of data credit, you will be able to make an emergency top-up. The emergency top-up allows you to top-up a little amount of national data, without expiration, that will be enough to access the Self Care when there?s no Wi-Fi around, and top-up your data balance. The data credit you will top-up will be enough to make a few emergency calls, to communicate via WhatsApp, or receive an important email.

Why can't I make calls or send SMS with my new SIM card?

Unlike regular SIM cards, the BNESIM SIM card doesn't allow you to make calls or send SMS. You can do so through the BNESIM App by using your BNESIM personal number starting with 555, or any DID you might purchase.

My plan renewal failed.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of Self Care and tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can’t make calls: The payment failed because there are no funds on your card. The payment failed because your card expired. We recommend you to update the information of your card or to add a new card so the payment will succeed and your plan will be renewed. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT on the PAYMENT METHOD card. Tap the ADD PAYMENT METHOD and follow the instructions. If your problem persists after checking the settings above, tap the LIVE SUPPORT button. You can also drop us an email at [email protected].

My phone is locked and I can't use your SIM.

Unfortunately, you need an unlocked phone to use our SIM.

MY BNESIM PERSONAL NUMBER

What is my BNESIM personal number?

Your BNESIM personal number is a 9 digit number, starting with 555, which will be automatically assigned to you the moment you register to BNESIM. The 555 number will also be your username to log in to the BNESIM app.

Can I use my BNESIM personal number to make international calls?

You surely can! Your BNESIM personal number will be your default caller ID for your outgoing calls until you claim your free-for-one-month international phone number and set it as default caller ID. You can get as many numbers as you want and change the caller IDs according to your needs.

How can I change my caller ID?

Changing your caller ID is easy. Visit the PHONE NUMBERS area of the Self Care. Tap the number you want to use as Caller ID and then tap SET AS CLI.

Can people call me back on my BNESIM personal number?

Your BNESIM personal number is private. Therefore, you can't receive calls on it, unless another BNESIM user is calling you (PS: The calls between BNESIM users are free of charge!). If you want to receive calls on the BNESIM app, you need to activate a DID, if you don't have one already. The first one is free for one month, and you can claim it by following the steps below:? Visit the PHONE NUMBERS area of the Self Care. Tap CLAIM YOUR PHONE NUMBER. Select the country you like. Select the amount of time you will need the phone number for (1 month, 3 months, 1 year), and you?re good to go. Here?s a tip: activate a phone number for one year and save 30%!

Can I choose my BNESIM personal number?

When you join BNESIM, we will automatically assign you a phone number. If you don't like it, you can change it with a VIP phone number and select the one you like the most at an extra fee.

What are VIP phone numbers?

When you join BNESIM, we will automatically assign you a phone number. If you don't like it, you can change it with a VIP phone number. Whether it's your birthday, a unique pattern, or something memorable, we all have a favorite number. With BNESIM you can now choose the one you like and have it as your BNESIM personal number. How cool is that!?

Are VIP numbers free of charge?

VIP phone numbers are available at an extra fee.

Can I change my BNESIM personal number?

The BNESIM personal number is automatically assigned the moment you register a BNESIM account. Unless you decide to choose yours during the registration process, you can't change it.

CALLS

How can I make a call?

Calling from the BNESIM App is super easy. Tap the KEYPAD icon, digit the number you want to call, hit the green button, and you're good to go. Make sure you don?t forget to add the international country code before digging the phone number you want to call.

How can I call a number from my phone book?

Calling a number from your phone book is very easy. Tap the CONTACTS icon on the BNESIM app, select the contact, and the number you want to call, and you're good to go.

Can I call other BNESIM users?

Not only you can call other BNESIM users, but the calls between BNESIM users are entirely free of charge! How cool is that!?

Are my calls encrypted?

The calls made to other BNESIM users are 100% encrypted, and so are the SMS. Unfortunately, we don't have control over the calls happening outside the BNESIM App, but your BNESM personal number is private and can't be called back. We strongly recommend you use that if you want to protect your privacy.

How much will the people who call me pay for the call?

It depends on the agreement they have with their provider when calling a We suggest that you activate a phone number from the country you expect you will receive most of your calls. This way, whoever is calling you will pay for a national call. For example, if you are from the USA and you want to stay in touch with your family back home, we recommend you to activate a phone number from the USA. Here?s a tip: let your family and friends download the BNESIM App. The calls between BNESIM users are free of charge. Downloading the BNESIM App and activating a BNESIM personal number is free forever. Moreover, they will be credited with 3 minutes to try our service for free. Once the free credit is over, they will still be able to use our app to make calls because the free trial doesn?t expire, and no top-up is required. How cool is that!?

Can I make video calls?

You can video call your BNESIM contacts for free! Tap the contacts ICON. Tap the BNESIM label to see all those who, among your contacts, are using the BNESIM App. Hit the camera button and start your video call. How cool is that!?

Can someone join a conversation?

BNESIM has a plan for every traveler's needs, including business travelers. The Voice Conference is part of the features reserved for our business customers, and it allows up to 10 people to join a call. If you want to check it out, visit?

How can I change my caller ID?

Changing your Caller ID is easy. Visit the PHONE NUMBERS area of the Self Care. Tap the number you want to use as Caller ID and then tap SET AS CLI.

Can I enable the DO NOT DISTURB feature?

Sure, you can! Tap the SETTINGS icon on the BNESIM App dialer, and then tap PREFERENCES. Tap DO NOT DISTURB and then tap +. Set the interval, the weekdays, and the contacts and tap ADD.

How do I check my calls history?

There are two ways to check your calls history. We've made it super easy for you: Visit the VOICE DETAILS area of the Self Care, tap CONSUMPTION DETAILS, and select the number of events you want to view. 2. Tap the HISTORY icon in the BNESIM app.

What happens if I miss a call?

When you miss a call, you will be notified by SMS, but the coolest thing is what will happen for the person who called you. Not only he will receive an SMS when you are available again, but he will also receive an automatic recall call that will connect him to you directly. How cool is that!?

Can I receive a report of my consumption details by email?

If you wish to receive your data consumption details by email, you need to upgrade your account to BNE Pro. BNE Pro is free for 30 days. Click here to activate your free trial.

"Tap for more details" in the "Calls" area on the Self Care home, expand the "Stats" area and tap "Details". Scroll down the page and tap "Send by email".

Can I block a phone number so that I don’t receive calls from it? How?

Yes, you can. "Tap for more details" in the "Calls" area on the Self Care home, expand the "Blocking rules" area and tap "Add rule". You can block a specific phone number or a pattern. For example, you can block all the calls from phone numbers starting with a specific country code, or those from numbers ending with the same digits, or those from numbers containing the same digits. Once you selected the type of numbers you want to block, enter the value in the "Value" field and tap "Add rule".

FREE TRIAL

How long does a free trial last?

Hang on, because you're going to like what you will read next. Starting on November 1st, the trial accounts will not have an expiry date! How cool is that!?

What will I get by activating the free trial?

Every free trial comes with a BNESIM personal number and 3 minutes international call. If you?re liking what you?re trying, you can top-up your account in seconds. Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up, and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

Will I get a free SIM by activating the free trial?

Unfortunately not, but here's good news: you can get one at only 9?, try it, and if you like it, you can customize it with the plan that better suits your needs.

My free trial is over. How do I get more minutes?

If you're liking what you're trying, you can top-up your account in seconds. Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up, and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

MANAGING MY PLAN

Can I change or cancel my plan?

With BNESIM you are in control. You can change or cancel your plan anytime. If you wish to cancel your subscription, do it at least one day before the renewal date.

How can I change or cancel my plan?

With BNESIM, you can change or cancel your plan anytime. We've made it super simple for you. All you need to do is to follow the steps below:? Changing a subscription.? Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to activate. Select the number of minutes you need, and you?re good to go. If you change your plan, the new plan will be activated immediately, and your account will be credited with your new voice allowance. If you haven?t used all of your voice allowance from the previous subscription, you will lose the remaining minutes. Canceling a subscription. Visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap the SUBSCRIPTION card. Select the subscription you wish to cancel and tap CANCEL SUBSCRIPTION. Your voice plan will be active until its expiry, no matter when you cancel it. Until then, you will be able to use your minutes. Once the plan expires, the minutes will be reset. If you wish to cancel your subscription, do it at least one day before the renewal date.

Can I use my voice credit if I cancel my voice plan?

Your voice plan will be active until its expiry, no matter when you cancel it. Until then, you will be able to use your minutes. Once the plan expires, the minutes will be reset. If you believe the plan you have selected is not right for you, you can downgrade it to one that better suits your needs.

What happens to my remaining minutes when I change my plan?

If you change your plan, the new plan will be activated immediately, and your account will be credited with your new voice allowance. If you haven?t used all of your voice allowance from the previous subscription, you will lose the remaining minutes.

Does my plan renew automatically?

Yes, all the weekly and monthly plans renew automatically, and you can change or cancel them anytime. With BNESIM, you are in control.

When does my plan renew?

Your plan renews after 7 days if you have subscribed to a weekly plan and after 30 days if you have subscribed to a monthly plan.

What happens if my minutes run out before my plan renews?

No need to worry, we have you covered! If you run out of minutes before your plan renews, you've got two options: Top-up your plan using our BOOSTERS. These will be added to your remaining allowance and will expire on your renewal date. You can boost your minutes, but make sure you use them before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the VOICE DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the number of minutes you need, and you?re good to go. Restart your plan. Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go.

What happens to my ONE-TIME minutes allowance if I activate a plan?

If you are a ONE-TIME user and you wish to activate a voice plan, your plan will be activated immediately, and your ONE-TIME remaining minutes allowance will be added to your new voice allowance. Your new voice allowance can be used until your subscription renews. After that, you will lose it.

What happens to my ONE-TIME minutes allowance if I buy more ONE-TIME minutes?

If you buy more ONE-TIME minutes, your account will be credited with your new allowance immediately. This one will be added to your current minutes allowance. The credit will never expire unless you activate a voice plan. In that case, your plan will be activated immediately, and your ONE-TIME remaining minutes allowance will be added to your new voice allowance. Your new voice allowance can be used until your subscription renews. After that, you will lose it.

Can I pause my plan?

Your plan can't be paused, but you can cancel it or change it anytime.

Is my voice credit really without expiration?

Your voice credit is without expiration if you activate the one-time plan. The weekly and monthly plans, as the names suggest, are valid respectively for 7 and 30 days. After that, any remaining minutes will be reset, the plans will automatically renew and new minutes will be added to your account. You can change or cancel your plan anytime. With BNESIM, you are in control.

RATES, PLANS AND TOP-UPs

How much would I pay to make calls abroad?

No matter how far you travel, our call rates are pay-per-minute, and you'll pay according to the Zone you're calling, regardless of your location. Our calling countries are split into three zones: A, B, C. The Zone A includes the cheapest countries. Zone C is the one including the most expensive countries. The ?most wanted? countries are included in Zone A. You can find the prices for all the voice plans in the VOICE DETAILS area of the Self Care. Hit the TOP-UP button placed on the Zones? cards and check out our rates. Here?s a practical example of how the voice credit is used when you?re making calls to different Zones. Let?s assume you have 50 minutes. If you?re calling a country included in Zone A, you can use your full allowance. If you?re calling a country which is part of Zone B, your allowance will be 25 minutes. If you?re calling a Zone C country, your available minutes will be 12.5.

How can I find prices for all the different plans?

Hit the TOP-UP button placed on the Zones? cards in the VOICE DETAILS area of the Self Care. We have a voice plan for your every need. Here?s a tip: you can save 30% by activating a weekly plan!

What are the international calling rates to call Zone A, Zone B, and Zone C?

No matter how far you travel, our call rates are pay-per-minute, and you'll pay according to the zone you're calling, regardless of your location. Our calling countries are split into three zones: A, B, C. Zone A includes the cheapest countries. Zone C is the one including the most expensive countries. The ?most wanted? countries are included in Zone A. Here?s a practical example of how the voice credit is used when you?re making calls to different Zones. Let?s assume you have 50 minutes. If you?re calling a country included in Zone A, you can use your full allowance. If you?re calling a country which is part of Zone B, your allowance will be 25 minutes. If you?re calling a Zone C country, your available minutes will be 12.5.

How can I top-up my voice credit?

With BNESIM, you can top-up your voice credit in seconds. Here's what you need to do: Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

How much will I pay for roaming charges?

BNESIM has abolished any roaming charges. You can call any country worldwide and receive international calls completely roaming-free.

What are the one-time, weekly, and monthly plans?

To make you save money and better meet your needs, we have recently introduced a weekly and monthly plan which will make you save respectively 30% and 10%. While the weekly and monthly plans expire after 7 and 30 days and renew automatically, the one-time plan allows you to buy a different number of minutes without expiration. You can change or cancel your plan anytime. With BNESIM, you are in control.

How does the ONE-TIME plan work?

If you're not a serial caller, our one-time voice plan is up to your alley. Activate it by selecting the number of minutes you need, and use them any time you need to make a call. No matter if you make a call once every six months, the credit doesn't expire. Ever.

How does the weekly and monthly validity work?

The weekly and monthly plans, as the names suggest, are valid respectively for 7 and 30 days. After that, the plans renew automatically. You can change or cancel your plan anytime. With BNESIM, you are in control.

Will the WEEKLY and MONTHLY plans renew automatically?

We don't want you to be left without credit, and we know remembering an expiration date is a hassle. No worries, we've got your back! Our weekly and monthly plans renew automatically for peace of mind.

Is there a limit on the voice plans I can activate?

Yes, you can activate one voice plan at the time.

What is a BOOSTER?

A BOOSTER is an additional ONE-TIME top-up that you can use if you run out of minutes before your plan renews. The boosted minutes will be added to your remaining allowance and will expire on your renewal date. You can boost your minutes, but make sure you use them before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the VOICE DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the number of minutes you need, and you?re good to go. If you run out of credit before your plan renews, you can also RESTART your plan before its expiration by following the steps below: Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go.

How does the RESTART of a plan work?

If you run out of minutes before your plan renews, you can RESTART your plan anytime by following the steps below: Visit the VOICE DETAILS area of the Self Care. Tap the ?+? card. Tap the WEEKLY or MONTHLY tab according to the plan you wish to restart. Your plan will be highlighted by the label RESTART. Select it, and you?re good to go. You can also BOOST your plan by buying additional ONE-TIME minutes. The boosted minutes will be added to your remaining allowance and will expire on your renewal date. You can boost your minutes, but make sure you use them before your plan renews as the BOOST will expire. To activate a BOOSTER, visit the VOICE DETAILS area of the Self Care and tap on the ?+? card. Tap BOOST, select the number of minutes you need, and you?re good to go.

Do you have any offers on voice plans? How do I get the best prices with BNESIM?

With BNESIM, there is always a way to save on your communication needs. For example, you can save up to 30% by activating a weekly voice plan. Our weekly rates start from 6.30 EUR for 50 minutes. How cool is that!? Moreover, we have a Now or Never offer for new users: activate a monthly plan, and we will double your credit for one month. We like rewarding our most loyal customers too, by surprising them with flash sales, so keep an eye on our Self Care!

CONSUMPTION DETAILS

How can I find my consumption details?

With BNESIM, you can look into the detailed history of your daily consumption. We've made it super simple for you. All you need to do is to follow the steps below: Visit the VOICE DETAILS area of the Self Care. Tap CONSUMPTION DETAILS. Select the number of events you want to see. You can check your data consumption on the same page.

Can I check the consumption details related to one month ago?

BNESIM's in-app consumption details feature allows you to look into your detailed calls history for a maximum of 100 events.

How can I check my remaining balance?

We have kept the information about your balance very handy. Visit the VOICE DETAILS area of the Self Care. The available balance is mentioned on the Zones? cards.

I've used up all the minutes. How do I get more?

With BNESIM, you can top-up your voice credit in seconds. Here's what you need to do: Visit the VOICE DETAILS area of the Self Care. Tap TOP-UP on one of the Zone?s cards. Select the plan you wish to activate (one-time, weekly, monthly). Select the number of minutes you wish to top-up, and you?re good to go. Here?s a tip: activate a weekly plan and save 30%!

Is my voice credit really without expiration?

Your voice credit never expires, unless you have activated a weekly or a monthly plan which respectively expire after 7 and 30 days. If you activate a one-time plan, the credit doesn't expire. Ever.

TROUBLESHOOTING

The phone of the person I called doesn't ring.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why the person you called didn?t receive your call: You might not be using the international country code before the phone number you are attempting to call. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

Someone called me, but my phone never rang.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why your phone didn?t ring when someone called you: The data or Wi-Fi connection you are using is not stable. Your phone might be on Silent mode, or you might have forgotten to disable the DO NOT DISTURB feature in the BNESIM App. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

My plan renewal failed.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can?t make calls: The payment failed because there are no funds on your card. The payment failed because your card expired. We recommend you to update the information of your card or to add a new card so the payment will succeed and your plan will be renewed. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT on the PAYMENT METHOD card. Tap ADD PAYMENT METHOD and follow the instructions. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

I can't make calls.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can?t make calls: You might not be connected to a data network or Wi-Fi. You don?t have credit. You may be in a country that blocks the VoIP calls. You may fix this by getting or enabling, if you already have it, a BNESIM SIM card to bypass the filters. You might not be using the international country code before the phone number you are attempting to call. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

I can't receive calls.

No need to worry, we have you covered! We recommend you to always check your voice account in the CONNECTION STATUS area of the Self Care and to tap TROUBLESHOOTING in case of red light. In the meantime, here are some of the reasons why you can?t make calls: You might not be connected to a data network or Wi-Fi. You may be in a country that blocks the VoIP calls. You may fix this by getting or enabling, if you already have it, a BNESIM SIM card to bypass the filters. Your phone might be on Silent mode, or you might have forgotten to disable the DO NOT DISTURB feature in the BNESIM App. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

Why are the calls I make redirected to the BNESIM Customer Support?

No need to worry, we have you covered! The reason why your calls are redirected to our Customer Support is that you are probably using a VPN that is using IP addressed which have been blacklisted by the authorities. Our Customer Support will ask you for a few simple questions and will send you a new generated password to log in again into the BNESIM app. This will help us keep your account safe.

The person I am calling can't hear me.

No need to worry, we have you covered! Here are some of the reasons why the person you called can?t hear you: You haven?t allowed BNESIM to access your phone?s microphone. You may do so from your phone?s setting. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

I can't hear the person I called.

No need to worry, we have you covered! Here are some of the reasons why the person you called can?t hear you: You haven?t allowed BNESIM to access your phone?s speakers. You may do so from your phone?s setting. The data or Wi-Fi connection you are using is not stable. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

OFFERS AND PROMOTIONS

Do you have any good offers on voice?

With BNESIM, there is always a way to save on your communication needs. For example, you can save up to 30% by activating a weekly voice plan. Our weekly rates start from 6.30 EUR for 50 minutes. How cool is that!? Moreover, we have a Now or Never offer for new users: activate a monthly plan, and we will double your credit for one month. We like rewarding our most loyal customers too, by surprising them with flash sales, so keep an eye on our Self Care!

What is BNESIM's Now or Never offer?

BNESIM's Now or Never offers are promotions that last for a limited time. Make sure you keep an eye on the Self Care to catch them all!

COVERAGE VOICE

How can I find the list of the countries I can call?

With BNESIM's Self Care, all the essential information is at your fingertips! There are different ways to check out the list of the countries you can call. In the VOICE DETAILS area of the Self Care, you can tap ALL, or you can tap the single Zones (A, B, or C). You can scroll the list, or you can type the country you're looking for in the SEARCH field by tapping the name of the country, you will access all the information related to our offer in that country. More specifically, you will know which Zone that country belongs to, what is the international prefix, which voice and data packages you can activate.2. By tapping TOP-UP on one of the Zones? cards, you can check out our voice plans by Zone. Tap the COVERAGE link to see what countries are part of each Zone.

CALLER ID AND SMART CLI

What is a CLI?

CLI stays for Caller ID. It is the number the people you will call will see on their phone's display when you call them.

How can I change my caller ID?

Changing your Caller ID is easy. Visit the PHONE NUMBERS area of the Self Care. Tap the number you want to use as Caller ID and then tap SET AS CLI.

How many caller IDs can I have?

Not only you can have unlimited Caller IDs, but you can also use your mobile number when calling from the BNESIM app! Your first Caller ID is free of charge. Then you'll pay only 2? per year for each caller ID you wish to activate.

Can I use multiple caller IDs at the same time?

Absolutely yes! All you need to do is to activate the Smart CLI. We'll take care of the rest. Add unlimited Caller IDs to your BNESIM account, including your mobile number. The first one if for free, then you?ll pay only 2? per year for each Caller ID you will add.

What is the Smart CLI?

The Smart CLI is BNESIM's newest feature. Turn it on, and your calls will be made using a phone number belonging to the country you're calling. Here?s an example to make it easier. As you know, with BNESIM you can activate as many phone numbers as you want, from different countries. Let?s assume you have a US phone number, an Italian one, and, why not, one form Hong Kong which is set as default caller ID. If you want to call a US phone number and you want your call to show you as your US caller ID, you can manually change the caller ID, or you can activate the Smart CLI. Our system will automatically detect the country you?re calling and will select the right phone number, so your calls will be shown as the phone number of the country you are calling. If you don?t have an available phone number for the country you?re calling, you can always purchase one from the DID area of the Self Care.

How to enable and disable the Smart CLI?

Enabling and disabling the Smart CLI is easy. Visit the PHONE NUMBERS area of the Self Care and switch on or switch off the SMART CLI.

How many CLIs can I add to my BNESIM account?

You can add unlimited caller IDs to your BNESIM account, but in order to do so, you need to upgrade it to BNE Pro. The first caller ID is included in BNE Pro. If you wish to add more than one caller ID to your BNESIM account, you will be charged 1 Euro/month per additional caller ID.

How many free additional CLIs are included in BNE Pro?

The first caller ID is included in BNE Pro. If you wish to add more than one caller ID to your BNESIM account, you will be charged 1 Euro/month per additional caller ID. You can also save money by activating a CLI for 3 months for 2 Euro or one year for 5 Euro.

How much is one CLI?

Any additional CLI costs 1 Euro/month. You can also save money by activating a CLI for 3 months for 2 Euro or one year for 5 Euro.

Does the CLI expire?

Your additional CLIs will be automatically renewed every month, or every three months, or once per year respectively for 1 Euro, 3 Euro and 5 Euro according to the plan you have activated. You can cancel or change your plan at any time by visiting the “Subscriptions” area in your account page.

DID

What is a DID?

DID stays for Direct Inward Dialing number. They are visual numbers that allow you to route calls to your existing phone lines. That is the geeky explanation of the word. For the rest of humanity, a DID is a phone number that you can use for making and receiving through the BNESIM App. You can activate multiple DIDs from 40+ countries in seconds and receive unlimited calls for free! You can also activate the call forwarding to one of your DIDs to never miss a call. How cool is that!? To get a DID, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. The first DID is free for the first month!

Is there a limit on the DIDs I can activate?

Absolutely NOT! You can activate unlimited DIDs from 40+ countries worldwide. Get one by visiting the DID SETTINGS area of the Self Care, and tapping GET MORE PHONE NUMBERS. The first DID is free for the first month!

Can I choose my own DID?

Whether it's your birthday, a unique pattern, or something memorable, we all have a favorite number. With BNESIM, you can now choose the one you like and have it as one of your DIDs at an extra fee. How cool is that!? To get one, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS.

Is the first DID included for free in my BNESIM account?

You can claim your first DID for free, and it will be free of charge for the first month. The DID renews automatically after 30 days.

How can I claim my free-for-one-month DID?

Claiming your free-for-one-month DID is super easy. Visit the DID SETTINGS area of the Self Care and tap CLAIM MY FREE PHONE NUMBER. Select the country you're interested in, the plan you wish to activate, and you're good to go. In some countries, it is not possible to activate a DID without providing a few documents. Those countries are labeled with the button INQUIRY. Get in touch with us to be assisted with your DID request.

Can I get multiple DIDs from the same country?

Absolutely YES! You can activate unlimited DIDs from the same country. Get one by visiting the DID SETTINGS area of the Self Care, and tapping GET MORE PHONE NUMBERS. The first DID is free for the first month!

How many countries do BNESIM's DID cover?

You can currently activate DIDs from 40+ countries. To check the list of the countries, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Select the country you?re interested in to check out the DID rates.

Do you offer mobile and toll-free numbers too?

We offer landline, mobile, and toll-free numbers. We've got it all! The toll-free numbers, though, are part of our offer for the Enterprises. To check the phone numbers available, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Tap the labels LANDLINE, MOBILE OR TOLL-FREE to check the list of countries from which you can get a phone number.

Do the DIDs expire?

All the DIDs, excluding your BNESIM personal number (the one starting with 555) and your mobile number (if you registered by WhatsApp or SMS), have an expiration based on the option you have selected when activating one. We don?t want you to lose your DIDs, and we know remembering an expiration date is a hassle. For this reason, the DIDs renew automatically for peace of mind.

Can people call me on my DID?

Absolutely YES! You can receive unlimited calls for free on any of your DIDs. In case you?re wondering why you need a DID, here are a few reasons why you should consider activating one now: You are traveling, and you need to keep in touch with your family and friends back home. For example, if you are from the USA and activate a DID from the USA, your family and friends can reach you on that number and pay for a national call. How much would you pay to receive their call? Nothing! You are a businessman running a business in multiple countries, and you need to have a local presence in all of them. You surely don?t have the gift of ubiquity, but BNESIM does! Activate one DID for each country and be in all the places at once. To get a DID, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. The first DID is free for the first month!

Why do I need to get in touch with BNESIM to get a DID from certain countries?

Unfortunately, phone numbers from certain countries can't be assigned automatically. It's not in our hands. The authorities of those countries, especially in Europe, have started requesting personal documents such as personal ID, or a bill as proof of address, to activate a new phone number. This one is subject to the country's authorities' approval, so we can't guarantee you will be able to activate it.

Why do I need to provide BNESIM with my personal documents in order to get a DID from certain countries?

Unfortunately, this is not in our hands. The authorities of some countries, especially in Europe, have started requesting personal documents such as personal ID, or a bill as proof of address, to activate a new phone number. This one is subject to the country's authorities' approval, so we can't guarantee you will be able to activate it.

Can I use a BNESIM phone number to register to WhatsApp?

You may use a BNESIM phone number to register to WhatsApp only if you activate a mobile number. To check the phone numbers available, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Tap the label MOBILE to check the list of countries from which you can get a mobile phone number.

How can I import my mobile number into the BNESIM App?

Importing your mobile number into the BNESIM App is easy! All you need to do is register to BNESIM by WhatsApp or SMS, and you're good to go. Your mobile number will be added to the list of phone numbers you can use in the PHONE NUMBERS area of the Self Care. If you want your calls to who you as your mobile number, tap your mobile phone?s card and then tap SET AS CLI. You can also add multiple Caller IDs to your BNESIM account, including an additional mobile number. The first one if for free, then you?ll pay only 2? per year for each Caller ID you will add.

What do call-out and call-in stay for?

Call-out are the outgoing calls you make; call-in are the incoming calls your receive. More specifically, when one of your DIDs is labeled as call-out, it means you can use it to make a call. When it is labeled as call-in, it means you can receive calls on that phone number. When both the labels are green, it means you can use the phone number for making and receiving calls.

What is the difference between CLI and DID?

CLI stays for Caller ID. It is the number the people you will call will see on their phone's display when you call them. You can add unlimited Caller IDs to your BNESIM account, including your mobile number. The first one if for free, then you?ll pay only 2? per year for each Caller ID you will add. DID is a phone number that you can use for making and receiving through the BNESIM App. You can activate multiple DIDs from 40+ countries in seconds and receive unlimited calls for free! You can also activate the call forwarding to one of your DIDs to never miss a call. How cool is that!? To get a DID, visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. The first DID is free for the first month!

MANAGING MY DID

Can I cancel my DID subscription?

Of course, with BNESIM, you are in control. You can cancel or change your subscriptions anytime. To cancel your DID subscription, visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap SUBSCRIPTIONS Tap the DID subscription you wish to cancel. Tap CANCEL SUBSCRIPTION and you?re good to go.

How can I change or cancel my DID subscription?

With BNESIM, you can change or cancel your DID subscription anytime. We've made it super simple for you. All you need to do is to follow the steps below: Changing a subscription. Visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap the SUBSCRIPTIONS card. Select the DID subscription you wish to change. Select the number of months you want to activate your DID for, and you?re good to go. If you change your plan, the new plan will be activated immediately. If you change your plan before the previous subscription expires, you will lose the remaining days. Canceling a subscription. Visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap the SUBSCRIPTION card. Select the subscription you wish to cancel and tap CANCEL SUBSCRIPTION. If you wish to cancel your subscription, do it at least one day before the renewal date.

Can I use my DID if I cancel my subscription?

If you cancel your subscription, you will be able to use your DID until the expiration of your subscription.

Will my DID renew automatically?

We don't want you to lose your DIDs, and we know remembering an expiration date is a hassle. For this reason, the DIDs renew automatically for peace of mind.

When does my DID renew?

Your DID renews automatically after 30 days if you have subscribed to the one month plan, after 3 months if you have subscribed to the three months plan, and after 12 months if you have subscribed to the one year plan.

What happens if cancel my DID subscription before my plan renews?

If you cancel your subscription, you will be able to use your DID until the expiration of your subscription. You can also upgrade or downgrade your subscription by visiting the MY ACCOUNT area of the Self Care. Tap EDIT. Tap SUBSCRIPTIONS. Tap the DID subscription you wish to upgrade or downgrade. Select the option that better suits your needs, and you?re good to go.

Can I pause my DID?

Your DID subscription can't be paused, but you can cancel it or change it anytime.

Are the DIDs included in my Infinity plan subject to payment after one month?

BNESIM X Infinity includes two international phone numbers. The plan renews automatically after 1, 6, or 12 months, according to the one you have activated. If, after the expiration, you don?t wish to renew your plan, you will lose your DIDs, unless you renew your DUDs subscription only. If you want to renew your DIDs subscription only, visit the MY ACCOUNT area of the Self Care. Tap EDIT. Tap SUBSCRIPTIONS. Tap the DID subscription you wish to renew. Select the option that better suits your needs, and you?re good to go.

Where can I find the information about all of my phone numbers?

Finding the information about all of your phone numbers is easy. Visit the PHONE NUMBERS area of the Self Care and scroll down until you see your phone numbers.

Can I link one of my phone numbers to a conference room? How?

To link one of your phone numbers to a conference room, you need to upgrade your account to BNE Pro. BNE Pro is free for 30 days. click here to activate your free trial.

n"Tap for more details" in the "Phone numbers" area on the Self Care home. Choose the number you wish to link to a conference room and "Tap for more details". In the "Incoming calls" area, select "Conference room".

RATES AND PLANS

How much would I pay to get a DID?

The DID rates vary on the country to which the phone number belongs. Visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS to check out our rates. We have LANDLINE, MOBILE, and TOLL-FREE numbers from 40+ countries.

How can I get more DIDs?

Getting more DIDs is easy. Visit the DID SETTINGS area of the Self Care and tap GET MORE PHONE NUMBERS. Select the country you're interested in, the plan you wish to activate, and you're good to go.

How does the one month, three months and one year validity work?

The one month, three months, and one-year validities, as the names suggest, are valid respectively for 30 days, 3 months, and 12 months. After that, the DID renews automatically. You can cancel your DID subscription anytime. With BNESIM, you are in control.

Will the one month, three months and one year plans renew automatically?

We don't want you to lose your DIDs, and we know remembering an expiration date is a hassle. For this reason, the DIDs renew automatically for peace of mind.

PERSONAL DOCUMENTS

Why do I need to provide BNESIM with my personal documents in order to get a DID from certain countries?

Unfortunately, this is not in our hands. The authorities of some countries, especially in Europe, have started requesting personal documents such as personal ID, or a bill as proof of address, to activate a new phone number. This one is subject to the country's authorities' approval, so we can't guarantee you will be able to activate it.

What documents do I need to provide in order to activate a DID?

It depends on the country. Usually, the local authorities require a personal ID such as a National ID or a passport and a proof of address such as a utility bill. Get in touch with us, and we will assist you. You may do so by calling 888 or by hitting the LIVE SUPPORT button. You can also drop us an email at [email protected].

TROUBLESHOOTING

My DID renewal failed.

No need to worry, we have you covered! Here are some of the reasons why your DID renewal failed: The payment failed because there are no funds on your card. The payment failed because your card expired. We recommend you to update the information of your card or to add a new card so the payment will succeed and your plan will be renewed. Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT on the PAYMENT METHOD card. Tap ADD PAYMENT METHOD and follow the instructions. If your problem persists after checking the settings above, call us at 888 or hit the LIVE SUPPORT button. You can also drop us an email at [email protected].

Why does the person I called see a phone number different from the phone number I called from?

Unfortunately, when making an international call, we can't guarantee the person you're calling will always be able to see from which number you're calling. Hang in there; we are working to make sure your Caller ID will be shown correctly.

OFFERS AND PROMOTIONS

Do you have any offers on DIDs? How do I get the best prices with BNESIM?

With BNESIM, there is always a way to save on your communication needs. For example, get your first DID free for one month! Moreover, we have Now or Never offers on data for new users, so keep an eye on our Self Care!

What is BNESIM's Now or Never offer?

BNESIM's Now or Never offers are promotions that last for a limited time. Make sure you keep an eye on the Self Care to catch them all!

Voicemail

Do you offer Voicemail? How can I activate it?

Yes, we surely do, and you can set it up in a few clicks.

Visit the PHONE NUMBERS area of the Self Care and tap the number for which you wish to activate the Voice Mail.
Tap CHANGE.
Select VOICEMAIL as a forwarding option.
Tap CONFIRM.

Your Voice Mail is active. Easy, isn?t it?

How much does the Voicemail cost?

The Voicemail service is free! How cool is that!?

How can I check my messages?

We will notify you by SMS when you will receive a new message in your Voice Mail.

Tap the MESSAGES icon and follow the instructions.
Tap the KEYPAD icon and press o_o (located on the number 1) until you are connected to your Voice Mail.
Listen to the menu options and follow the instructions to listen to your messages or to delete them.

You can also customize your UNAVAILABLE MESSAGE by recording your messages. Listen to the menu options and follow the instructions.

How can I delete a message?

Deleting a message from your Voice Mail is easy:

Tap the KEYPAD icon and press o_o (located on the number 1) until you are connected to your Voice Mail.
Listen to the menu options and follow the instructions to delete a message.

You can also customize your UNAVAILABLE MESSAGE by recording your messages. Listen to the menu options and follow the instructions.

What is the audio transcription feature?

When enabled, you will receive an SMS or/and an email, with the transcription of the messages left in your voicemail.

Can I set the transcription language for a specific message?

Yes, you can choose the language you prefer, and we'll remember your choice when you will receive a voicemail message from the same phone number.

Can I set or change a pin to access my voicemail? How?

Yes, you can. "Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Change" in the "Security settings" area, enter your new pin and tap "Update".

How do I associate a phone number to the voicemail?

To associate one of your phone numbers to the voicemail, "Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add DID" in the "DID settings" area, select the DID you wish to associate to the voicemail and set the forwarding options. If you’re not a BNE Pro user, your calls will be transferred to the voicemail immediately.

If you wish to set different forwarding rules - such as transferring your calls to the voicemail after 2, 4 or 6 rings, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Can I activate the voice mail on multiple DIDs?

Yes, you can.

To associate one or more of your phone numbers to the voicemail, "Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add DID" in the "DID settings" area, select the DID you wish to associate to the voicemail and set the forwarding options. If you’re not a BNE Pro user, your calls will be transferred to the voicemail immediately.nnIf you wish to set different forwarding rules - such as transferring your calls to the voicemail after 2, 4 or 6 rings, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Can I set the forwarding rules for the voice mail? How?

Yes, you can set different forwarding rules for your voicemail.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add DID" in the "DID settings" area, select the DID you wish to associate to the voicemail and set the forwarding options. If you’re not a BNE Pro user, your calls will be transferred to the voicemail immediately.

If you wish to set different forwarding rules - such as transferring your calls to the voicemail after 2, 4 or 6 rings, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Will I receive a notification every time I receive a new voicemail?

Every time you receive a new voicemail, you will be notified by in-app SMS and email, if you have set one inside the BNESIM app.

Can I receive a transcription of my voice mail messages?

To receive a transcription of your voicemails, you need to upgrade your account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Change" in the "Notifications settings" area, select the kind of notifications you want to receive and tap "Update". You can receive a transcription of your voicemail by SMS, mail, or both.

Can I set customized voice mail messages?

You sure can! You can use a pre-recorded one, or record new ones - with your voice or a digital voice, and use them at your convenience.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add new" in the "Welcome message settings", select the voice you wish to use and follow the instructions. When selecting the digital voice, you will also be able to choose the language fro your welcome message.

How many welcome messages can I set?

You can set unlimited welcome messages. The sky is the limit!

Can I set specific welcome messages for specific numbers?

Not yet, but you can change the welcome message you wish to use at any time. "Tap for more details" in the "Voicemail" area on the Self Care home. Scroll down to the "Welcome message settings" area and select the welcome message you want to use.

Can I delete my welcome messages?

Yes, you can. "Tap for more details" in the "Voicemail" area on the Self Care home. Scroll down to the "Welcome message settings" area and tap the "Trash" icon next to the welcome message you wish to delete.

Do you provide a pre-recorded default welcome message or do I need to record one?

We provide a pre-recorded default welcome message, but you can record your one with your voice or by using a digital voice too.

"Tap for more details" in the "Voicemail" area on the Self Care home. Tap "Add new" in the "Welcome message settings", select the voice you wish to use and follow the instructions. When selecting the digital voice, you will also be able to choose the language fro your welcome message.

Can I listen to a voice mail message directly from the voicemail area of the Self Care?

If you wish to listen to your voicemail messages directly from the "Voicemail" area of the Self Care, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. Click here to activate your free trial.

Once you upgrade to BNE Pro, you will find all your voicemail messages in the "Voicemail" area of the Self Care. "Tap for more details" in the "Voicemail" area on the Self Care home and then tap the "Play" button in the "Messages" area to listen to your messages.

Can I delete my voicemail messages? How?

To delete a voicemail message, you can either do it after listening to the voicemail or if you are a BNE Pro user, you can delete a voicemail message directly from the "Voicemail" area on the Self Care home.

"Tap for more details" in the "Voicemail" area on the Self Care home and then tap the "Trash" icon next to the message you wish to delete.

Can I return calls directly from the voicemail area of the Self Care?

If you wish to return a call directly from the "Voicemail" area of the Self Care, you need to upgrade your BNESIM account to BNE Pro. BNE Pro is free for the first 30 days. click here to activate your free trial.

Once you upgrade to BNE Pro, you will find all your voicemail messages - and the numbers that left them - in the "Voicemail" area of the Self Care. "Tap for more details" in the "Voicemail" area on the Self Care home and then tap the phone number you want to call back in the "Messages" area.

BNE Guard VPN

What does a VPN do?

VPNs, or virtual private networks, are services that encrypt data before sending it over unsecured public networks. A VPN provides three main benefits: anonymity, location independence, and speed. In addition, customers who use these services are protected from ISPs or other third parties censoring their Internet connections, and an ISP cannot throttle their connection speeds. VPNs also protect sensitive information on your device from hackers and enable international Internet access.

What is a VPN service?

A VPN service aims to provide online security by establishing an encrypted tunnel that prevents incoming or outgoing data leaks. This service is commonly used by people who want to access geo-restricted sites and services outside their region. When the connection is established, people in one location can access content from anywhere.

What can I do with a VPN?

You can browse the Internet anonymously by masking your IP address with a VPN. It's a fantastic resource for various purposes, the most popular of which is watching restricted content from services like Netflix or HBO Max in other countries. In addition, VPN provides a secure web browsing experience. It does this by encrypting your traffic so that if anyone were to intercept it, they would only get gibberish information.

What is the difference between a free VPN and paid VPN?

The main distinction between free VPN and paid VPN is in the security. Security is compromised when you use free service because it relies on slower, less sophisticated hardware. In addition, many free providers cannot guarantee their customers' protection like paid services can, so your privacy will be at risk when you use a free VPN.

Will BNE Guard VPN slow down my internet connection?

BNE Guard VPN is one of the lightest VPN you can find on the market, it affects the speed of your connection minimally (up to 5% of difference). Also the load on your phone cpu and battery is so low that you can think to keep it always on.

How much does the BNE Guard VPN cost?

BNE Guard VPN makes your online data unreadable to others. Once connected, you are free to enjoy the Internet in complete privacy at 8€ /month.Furthermore, you can cancel your subscription anytime with no fee.

Does BNE Guard VPN have a free trial?

You can activate BNE Guard VPN and bundle it up with seven other services by startingBNE Proat the promotional price of 1€ for the first month. After the trial, get access to pro features for 9.99 € /month. You can cancel your subscription anytime with no fee.

What are the other services in BNE Pro?

BNE Pro is a suite of services designed for professionals and SMEs who want to accelerate their business, boost productivity and save on their international communications bills.n?nBNE Pro allows to:n?nGet and use private audio & video conference roomsnActivate an enhanced voicemail never to miss a messagenUse your caller IDs to call worldwidenGet access to detailed phone recordsnAdd multiple devices to your BNESIM accountnActivate international mobile & toll-free numbersnConnect your desktop phone

What payment options do you offer?

BNESIM supports Apple Pay, Google Pay, and debit and credit cards as payment methods.

How do I install BNE Guard on my phone?

If you have purchased BNE Guard VPN, you will need to follow a few simple steps to install it on your phone. Please visithttps://www.bnesim.com/how-to-install-bne-guard-vpn/for step by step explanation.

Why do I have to download WireGuard App?

BNE Guard VPN is based on WireGuard protocols, ensuring you the best performances and the transparency of a very well know open-source application.

Does BNE Guard VPN keep logs?

BNE Guard VPN claims to be committed to not retaining any of the data related to your online activities. However, they will collect your email address, encrypted password, basic billing information, and order history. This is necessary for creating an account, and nearly all VPN services will do the same.

Does BNE Guard VPN work on iPad?

YES! BNE Guard is compatible with iOS devices, so it will work on your iPad with no issues.

What happens if I delete my VPN?

You can simply download again the configuration from the selfcare

How do I cancel my subscription?

To cancel your BNE Guard VPN subscription, tap the banner with your name at the top of the selfcare. In the "Subscriptions" area, choose the BNE Guard VPN subscription and tap "Cancel subscription".

Can I activate multiple VPNs under the same BNESIM account?

Yes, you can activate as many VPN profiles as you want.

How many devices can be connected to BNE Guard VPN simultaneously?

You can install BNE Guard VPN on more than one device, but you can activate it only on one device per time. Activating on more than one would generally provide a bad/broken connection to both the devices.

Rooms

Do you offer audio and video conference rooms?

Yes! Check the section Rooms on the Home Page of the BNE Self-Care. You can get one or more rooms, and use them for audio conferencing or video conferencing.

How much do you charge per room?

The first room is free for all users. If you want more rooms, you can activate BNE PRO and get up to three rooms included in your monthly subscription.

How many participants can a room have?

Individual users can host meetings with up to 3 participants, PRO users up to 10 participants, Enterprise users up to 50 participants, or webinars with unlimited viewers.

Can I set a fancy URL for my room?

Yes! Select a nice name for your room after checking if it is available. Your room URL will be in the format:https://room.bnesim.com/chosen_name

How do I initiate a meeting?

Just enter the room from your computer or mobile and enter the PIN. Then share the URL and the PIN with your invitees and they will enter without the need of installing any app.nYou can also invite them with a calendar invitations directly from the room page, clicking on the three dots menu in the bottom right, then selecting “New Meeting”. Add all the participants' emails, decide the time and the day and they will receive a nice invitation.

Can I set a pin for the room?

Yes, the system assigns one automatically to your room at the creation, but you can always change it, so you are sure that only authorized access to the room can happen.

Can I change the pin to access a room?

Enter the room page from the BNE Self-care. Click Change PIN and select any 4-digits PIN.

How can I see if there are participants in a room?

Enter the room page from the BNE Self-Care. The Status shows if the room is available (no participants in yet) or if a meeting is happening. We will also send you a BNE SMS when anybody is starting a meeting in one of your rooms, so you can reach him.

What are the "private phone numbers"?

Each room can be accessed by your guests via phone call, for example when they don’t have internet. A list of “public” phone numbers is provided by us, you can see them when you are inside the meeting. When calling a public number, a long ID of the meeting needs to be input to access your room.n?nYou can add one or more private phone numbers and assign them to your Room to allow your customers to enter by just dialling the short pin you set for the room. Select the number from the same country as your guests, so they will not pay an international call!

How many private phone numbers can I activate?

There is no limit, you can use any DID number you already own or get a new one.

Can my private number be called only from the BNESIM app?

No, the numbers are accessible from the normal phone system. The only exception is the number starting with +83 which is an internal number reachable only by BNE users using the BNE app.

Do you provide international shared dial-in numbers?

No, the numbers are accessible from the normal phone system. The only exception is the number starting with +83 which is an internal number reachable only by BNE users using the BNE app.

Can I check my room’s usage? How?

Enter the room page from the BNE Self-Care. At the bottom of the page, there is a section called Stats. The section is showing a graph of the meetings that happened during the last week and a history of all the meetings.

Can I send meeting invitations through the BNESIM app?

Yes! You can invite your guests with a calendar invitations directly from the room page, clicking on the three dots menu in the bottom right, then selecting "New Meeting". Add all the participants' emails, decide the time and the day and they will receive a nice invitation.

Do I need to subscribe to BNE Pro to be able to use a conference room?

No, you can use the conference room with an individual account. Switch to BNE Pro when you will need more rooms or to have more than three participants in your meetings.

How does a conference call work when there are phone participants?

Phone participants can access the meeting with only the audio: so they can hear you and you can hear them, but they can’t see your webcam or your screen share.

How can I add a new room to my BNESIM account?

Every account has already one room allocated, you just need to edit the name and check the PIN. If you want to add another one, click the + button on the Home Page of the self-care, select “Add Room” and a new room will be instantly delivered to your account.

Status report

EMERGENCY TOP-UP

What is the Emergency top-up?

The Emergency top-up is a feature in our VirtualSIM by BNESIM app that helps you stay connected when you run out of data and there’s no Wi-Fi available. Instead of a regular top-up, the emergency top-up provides a small amount of national data, without expiration, to cover essential tasks like making a few emergency calls, sending messages via WhatsApp, or receiving important emails when you need it most.
If our app detects that you have no credits available, the Emergency top-up page will automatically show up, allowing you to quickly top-up and stay connected.

How to activate the Emergency top-up?

All you need to do is making sure you add a payment method to your account. Our system will automatically detect when you ran out of data and will show you the emergency top-up options as soon as you access the Self Care. How cool is that!?

Who is eligible for the Emergency top-up?

To be eligible for the Emergency top-up, you need to save a payment method in your account. That way, we can have your back whenever you run out of credit, and there's no Wi-Fi around to access the Self Care and make a top-up. If you don't want to add your payment details to your account, you can connect to a Wi-Fi network and top-up with the amount of data you need.

TROUBLESHOOTING

Why am I not able to use the Emergency top-up?

No need to worry, we have you covered. To be eligible for the Emergency top-up, you need to save a payment method into your account. That way, we can have your back whenever you run out of credit, and there's no Wi-Fi around to access the Self Care and make a top-up. If you don?t want to add your payment details to your account, you can connect to a Wi-Fi network and top-up with the amount of data you need.

My data is over, I am not eligible for the Emergency top-up and I can't access the Self Care. What do I do?

No need to worry, we’ve got you covered! Here’s how you can top-up your data when you run out (Only available in our VirtualSIM by BNESIM app):

Access Self Care via Wi-Fi:
- To top-up your data, you need to connect to a Wi-Fi network to access the Self Care portal.
Add a Payment Method:
- We highly recommend adding a payment method to your account. This way, when you run out of data credit, you’ll be able to make an emergency top-up.
Emergency Top-Up:
- The emergency top-up allows you to add a small amount of national data that:
- Does not expire.
- Is enough to access Self Care when there’s no Wi-Fi available and top-up your main data balance.
- This data credit will be sufficient to:
- Make a few emergency calls.
- Communicate via WhatsApp.
- Receive an important email.

REFUNDS

How can I apply for a refund?

If you want to apply for a refund, hounded to get in touch with us. Our team will happily support you. You may tap the LIVE CHAT link at the bottom of the main page. You may also drop us an email at [email protected].

How long does it take to receive a refund?

When applying for a refund, we process it within 24 hours. The money will be reflected in your account according to the timings established by your bank.
eSIM App
You can add a new payment method by
Accessing the bar menu on the top left and go to “Saved Cards”

You may add anew payment method by visiting the MY ACCOUNT area of the Self Care. Tap EDIT and then tap ADD/EDIT in the PAYMENTS METHODS area. Tap ADD
PAYMENT METHOD, type in your card's details, and you're good to go.

MY ORDERS

Where can I find my order information?

You can follow your order status in real-time. Keep an eye on the Self Care to check when your order is in progress, or it's on its way, or it's completed.

How can I cancel an order?

If you wish to cancel your order, please get in touch with us. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

TROUBLESHOOTING

My payment was rejected. Why?

No worries, we have you covered! Here are some of the reasons why your payment failed: There are not enough funds on your card. The card you have saved on the BNESIM app expired. If you need to update your card?s details, please follow the steps below: Visit the MY ACCOUNT area of the Self Care and tap EDIT. Tap ADD/EDIT in the PAYMENT METHODS area. Tap ADD PAYMENT METHOD. Type in your new card?s details, and you?re good to go.

I haven't received my refund.

When applying for a refund, we process it within 24 hours. The money will reflect in your account according to the timings established by your bank. We recommend you to get in touch with your bank to check the status of your refund.

I have provided you with a wrong address. What do I do?

If the address you have provided is wrong and your order has not been shipped yet, please contact us immediately, and we will amend it. If the order has been shipped already, it is not possible to make any amendments to the shipping address. Get in touch with us, and we?ll find a solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

The SIM I received is damaged. What do I do?

We are so sorry for the inconvenience. If you have received a damaged SIM, please contact us. You will need to return the damaged item in the same conditions you have received it, including the original packaging. We will either refund you or send you a replacement SIM. You may get in touch with us by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

The courier lost my SIM. What do I do?

We are so sorry for the inconvenience. Please get in touch with us, our Customer Support team will help you figure out what happened. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

MY SHIPMENTS

How can I track my shipment?

Once your order is shipped, we will send you an email containing the link to track your order. Click it, and you will know where your SIM is. You can also track your shipment through the Self Care. Visit the DATA DETAILS area and tap the card ARRIVING SOON. Tap TRACKING and see where your SIM is.

SHIPPING SHIPMENTS

Do you ship worldwide?

We ship worldwide, but unfortunately, we are unable to ship to the following countries: Iran, Israel, Qatar. If you would like to receive your SIM in one of the countries mentioned above, please get in touch with us before placing your order, and we will try to find an alternate solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

My country is not included in the list of the countries where you ship. Can you ship to my travel destination?

If you would like to receive your SIM in one of the countries not included in the list of countries where we ship, please get in touch with us before placing your order, and we will try to find an alternate solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

What are your shipping rates?

When placing a new order, you can choose between two shipping options: Express Shipping: 19 EUR to receive your SIM in 2 to 3 business days through DHL. Regular Shipping: 9.90 EUR to receive your SIM in up to 15 working days.

How long does an express shipment take to reach its destination?

An Express Shipment usually takes 2 to 3 business days to reach its final destination. We ship our express shipping orders through DHL.

How long does a regular shipment take to reach its destination?

A Regular Shipment might take up to 15 working days to reach its final destination.

TROUBLESHOOTING

I didn't receive my SIM.

We are so sorry for the inconvenience. Please get in touch with us, our Customer Support team will help you figure out what happened. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

I have provided you with a wrong address. What do I do?

If the address you have provided is wrong and your order has not been shipped yet, please contact us immediately, and we will amend it. If the order has been shipped already, it is not possible to make any amendments to the shipping address. Get in touch with us, and we?ll find a solution. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

The SIM I received is damaged. What do I do?

We are so sorry for the inconvenience. If you have received a damaged SIM, please contact us. You will need to return the damaged item in the same conditions you have received it, including the original packaging. We will either refund you or send you a replacement SIM. You may get in touch with us by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

The courier lost my SIM. What do I do?

We are so sorry for the inconvenience. Please get in touch with us, our Customer Support team will help you figure out what happened. You may do so by calling 888 from the BNESIM app, or you can hit the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

The courier asked me to pay for the customs fees. What do I do?

Unfortunately, we don't have control over the custom fees. It is part of the regulations of each country. If the courier is asking you to pay for the customs fees, you will need to pay to receive your SIM.

KYC PROCEDURE SAFETY

What is the KYC procedure?

Online transactions may be flagged as high-risk by our bank. To proceed with the order, the customer needs to go through the KYC procedure. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

Why do I need to go through the KYC procedure?

If we require you to go through the KYC procedure, it may be possible that your transaction has been flagged as high-risk by our bank. If you want to proceed with your order, you need to provide us with the required documents. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

How do I go through the KYC procedure?

If you need to go through the KYC procedure, you will be notified by email. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours. We need you to reply to our email providing: Your name and surname Your residence address A photo in which are visible, in the same shot (no Photoshop/ photo cut and paste), your Identity document with your photo (Passport or national ID or Driving License), and the credit/debit card used for the payment. You can cover the card number with a piece of paper, but please leave the last 6 digits and the card?s holder name readable. You will be notified by email to confirm we received your documents. We will let you know if the KYC procedure is concluded and your account unblocked, or if we need further clarifications, within 48 hours.

What will happen if I don't go through the KYC procedure?

If the KYC identification procedure is unsuccessful or if you don't reply to our email within 5 days, the following actions will be taken: Your account will be permanently blocked. The payments made will be reversed. The used credit/debit card will be reported as stolen. We will inform the authorities to start an investigation. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours.

TROUBLESHOOTING

Why has my account been blocked?

No worries, we have got you. The reason why your account has been blocked might be we have requested you to complete the KYC identification procedure, and you have not provided us with the requires documents. The KYC procedure is a simple online process of identification that we need to run to ensure the security of all our customers? cards, including yours. We need you to reply to our email providing: Your name and surname Your residence address A photo in which are visible, in the same shot (no Photoshop/ photo cut and paste), your Identity document with your photo (Passport or national ID or Driving License), and the credit/debit card used for the payment. You can cover the card number with a piece of paper, but please leave the last 6 digits and the card?s holder name readable. You will be notified by email to confirm we received your documents. We will let you know if the KYC procedure is concluded and your account unblocked, or if we need further clarifications, within 48 hours. If the KYC identification procedure is unsuccessful or if you don?t reply to our email within 5 days, the following actions will be taken: Your account will be permanently blocked. The payments made will be reversed. The used credit/debit card will be reported as stolen. We will inform the authorities to start an investigation. If you haven?t received our email, please get in touch with us, and we will resend it. You may do so by calling 888 from the BNESIM App, or by hitting the LIVE SUPPORT CHAT at the bottom of the Self Care main page. You can also drop us an email at [email protected].

NEED HELP?

How can I message the Customer Support?

You may message our customer support by tapping the LIVE SUPPORT CHAT link at the bottom of the Self Care main page, or you can email us at [email protected]. You may also reach us by sending us a message on our Facebook page.

What is the email address to contact the Customer Support?

Our Customer Support email is [email protected].

Can I contact the Customer Support through one of your social channels?

Yes, you may do so through our Facebook, Instagram, LinkedIn, or Twitter pages, but we recommend you to use the live chat or the email for a faster response.

Is your Customer Support available 24/7?

Yes, our support is available 24/7. Mobile operators never sleep :D

TROUBLESHOOTING

The emails from BNESIM always finish in my spam folder. What do I do?

To receive our emails to your primary email folder, you need to mark them as NOT SPAM on your email's settings

Wallet

What is BNE WALLET?

BNE WALLET is a mobile wallet that provides a convenient alternative for customers to pay for BNE products without going through the credit/debit card payment gateway for each purchase. It saves time and makes transactions quicker. All transactions are securely recorded under the Solana blockchain, ensuring their authenticity and accuracy, and making BNE the world's first mobile operator on blockchain.

How can I redeem or transfer my BNE tokens?

You can use your BNE wallet balance to pay for any purchases in BNESIM app. You will have an option to pay with wallet in the checkout page.nIn addition, tokens can be easily transferred between any BNE wallets with just one click. To transfer tokens, simply go to your wallet and click on the "transfer" option. n

How does BNE WALLET work?

BNE WALLET streamlines the purchasing process by eliminating the need to go through the credit/debit card payment gateway for each purchase. All transactions are securely recorded under the Solana blockchain.

How can I create my BNE wallet?

Once you have a BNESIM account, you will automatically have a BNE Wallet account that you can use for transactions and earning rewards.

How can I top up my BNE wallet?

To top up your BNE wallet, you can easily navigate to the wallet within the BNESIM app and click on the "top up" option. Keep your wallet account funded and make ready for use whenever you need it.

How do I access my BNE wallet?

Accessing your BNE wallet is easy - simply install the BNESIM app on your device, and you'll automatically have access to your BNE wallet account. You can easily navigate to the BNE Wallet in the app and top-up your wallet to start making purchases, earning rewards, and managing your BNE tokens with just a few clicks.

How can I earn BNE tokens?

You can earn BNE tokens by signing into your BNESIM account, which automatically signs you up for our free in-app rewards program. With every purchase you make through the BNE wallet, you'll earn BNE tokens and receive a 5% cashback reward on each transaction. So, the more you use BNE wallet, the more tokens and rewards you can earn.

How does the cashback program works?

The BNE WALLET cashback program allows you to receive 5% cashback on every transaction you make through the wallet feature. **Please note: that this cashback offer is only valid for purchases made using the BNE wallet.**

What is the value of 1 BNE token?

The value of 1 BNE token is equivalent to 1 EUR.

How can I view my previous transactions in the BNE wallet?

To view your previous transactions, simply navigate to the wallet within the BNESIM app and look for the statement section. You can find this section at the bottom of the screen, which displays all your recent transactions, including purchases and transfers made with your BNE tokens.

What is my blockchain addressee?

The blockchain address is a public address or public key that is your unique address for sending or receiving BNE tokens to other members of the network. You can either use the (long) official Solana blockchain address or your BNE username (555xxxxx).

What is activate button on the wallet?

The activate button will create your own Solana wallet to store BNE coins. It usually takes few minutes, after a top up. There is no cost of activation, the amount you will top up will all be credited in your wallet.

Can I cover the remaining amount of a purchase with a different payment method if I don’t have sufficient BNE Coins in my Wallet?

Regrettably, that option is not available. If you intend to make a BNESIM product purchase using BNE Coins and your Wallet balance falls short, you will need to add funds to your Wallet to finalize the transaction. Alternatively, you can opt to pay in full using a different payment method.

Refer a friend

I'm encountering issues using the referral code, as my payment isn't processing. What might be causing this?

BNESIM employs fraud detection methods focused on verifying if the user is completely new to BNESIM. It's possible that your transaction has been flagged by these measures. If you believe this is an error, please get in touch with our customer support team. They'll be able to assist you further once you provide your details for review.

Can I share my referral code with multiple friends?

Yes, you can share your referral code with as many friends as you like.

How will I know if my referral has been successful?

You will receive a reward in your referral "My Earnings" section upon the successful completion of the first purchase by your referred friend.

How do my referred friends redeem their discount?n

Referred friends must input the referral code during checkout as a coupon code for their first eSIM purchase to avail of the discount.

Can I use my referral coupon codes with BNE wallet payments?

No, referral coupon codes cannot be redeemed with BNE wallet payments.

How do I use the rewards I've earned?

The rewards will be reflected in the referral "My Earnings" section, and you can use them as discount codes during checkout for purchases or top-ups.

Is there an expiration date for the reward coupons?

No, the reward coupon codes have indefinite validity.

How do referred friends sign up for BNESIM and participate in the referral program?

Referred friends can sign up for BNESIM by using a unique referral code provided by their friend or by applying it during checkout for their initial purchase. This ensures that the referral link is properly attributed to the referrer.

FAQ

Activation

Registration

Login

My account

Country rates

Data

Calls

Phone numbers

Voicemail

BNE Guard VPN

Rooms

Status report

Emergency top-up

Payments and orders

Shipments

Safety

Help

Wallet

Refer a friend

POPULAR ARTICLES

How can I find prices for all the different plans?

How can I top-up my data credit?

Is there a limit on the DIDs I can activate?

When does my DID renew?

How can I buy a SIM card from the app?

How much would I pay to make calls abroad?

How can I buy an eSIM?

How can I install an eSIM?

How do I know if my phone is eSIM compatible?

ACTIVATING YOUR SIM

Do I need a internet connection to go through the activation process?

Why should I use my full name in order to activate my SIM?

I have an Android. How can I download the APN profile?

I have an iPhone, can I set the APN Profile manually?

Can I use the BNESIM SIM card into different devices?

I lost the card with my SIM's activation code. What do I do?

I am following the in-app SIM installation guide, but I can't find the settings on my phone.

The green led at the end of the SIM card installation doesn't turn green.

I have turned off the Wi-Fi, but the led at the end of the SIM card installation doesn't turn green.

I don't have a working data connection.

What is the troubleshooting?

What happens if I don't find a solution in the troubleshooting?

What is the ICCID?

Where can I find my SIM's ICCID?

What is my SIM's phone number?

How can I change or cancel my plan?

Can I use my data credit if I cancel my plan?

What happens to my remaining data when I change my plan?

What happens if my data runs out before my plan renews?

What happens to my ONE-TIME data allowance if I buy more ONE-TIME data credit?

Is my data credit really without expiration?

Is my data connection encrypted?

Nobody is answering my support request. What do I do?

How can I change my password?

How do I activate my SIM?

What is the difference between Individual, Pro and Enterprise accounts?

What are the benefits of BNE Pro?

Do I need to subscribe to BNE Pro in order to add a new device to my BNESIM account? Yes, you need to upgrade your account to Pro if you want to add more devices to your BNESIM account.You can try it for free for 30 days. click here to activate your free trial.

Do you have the eSIM?

How can I check if my phone is blocked under Turkish IMEI regulations?

TROUBLESHOOTING

REGISTERING A NEW ACCOUNT

Do I need to have a BNESIM SIM card to register a new BNESIM account?

Is it mandatory to buy a SIM card while registering a BNESIM account?

How can I buy a SIM card from the app?

I have received my SIM card. How do I proceed?

Do I need the BNESIM App if I only need to use data?

Why do I need to use my mobile number to register a BNESIM account?

Why should I use my social accounts to register a BNESIM account?

TROUBLESHOOTING

I didn't receive my OTP.

LOGGING IN INTO YOUR ACCOUNT

How can I log in into my account?

What is my username?

TROUBLESHOOTING

I lost my password. How can I recover it?

I can't login into my BNESIM account.

I didn't link any of my social accounts to the BNESIM account. Can I recover my password?

MANAGING MY ACCOUNT DETAILS

Do I need to subscribe to BNE Pro in order to add a new device to my BNESIM account? Yes, you need to upgrade your account to Pro if you want to add more devices to your BNESIM account.

You can try it for free for 30 days. click here to activate your free trial.